These Quest cash and Meta Quest Gift Card Terms and Conditions (“Terms”) apply to your purchase and use of (a) Meta Horizon Store credits (“Quest cash”), including Quest cash provided or received for promotional purposes (“Promotional Quest cash”); and (b) Meta Horizon Store gift cards (“Meta Quest Gift Card”), and are between you and Meta (as defined in Section 2).

By purchasing Quest cash or a Meta Quest Gift Card, by linking (or “redeeming”) a Meta Quest Gift Card to your Meta account (your “Account”), or by using your Quest cash, you agree to these Terms. We may change these Terms at any time by posting revised terms online, including at https://www.meta.com/legal/quest/quest-cash-terms. In the event of any conflict between these Terms and the Meta Horizon Store Terms or the Content Refund Policy, these Terms shall govern as it relates to your Quest cash and Meta Gift Card purchases.

The “Last Updated” legend above indicates when the Terms were last changed. Any such updated terms will be effective as of the date of posting and will apply to any Quest cash or Meta Quest Gift Card purchased, redeemed or used after such posting, but will not apply to previously purchased Quest cash or Meta Quest Gift Cards. Any updated terms will not apply to any dispute between you and Meta arising prior to the date on which we posted the updated Terms incorporating such changes, or otherwise notified you of such changes.

Quest cash and Meta Quest Gift Cards are issued and managed by Meta Platforms Technologies, LLC in the United States, and by Meta Platforms Technologies Ireland Limited (each, as applicable, “Meta”, “we”, “us”, or “our”) if you reside in the U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands), or anywhere else in the world.

To use a Meta Quest Gift Card, you must redeem the total value of the card by linking it to your Account. Once redeemed, the total value of the Meta Quest Gift Card will be added to your Quest cash balance. Any Meta Quest Gift Card you redeemed to your Account before April 11, 2024 (“Linked Card Balance”) is now referred to as Quest cash. Once you redeem a Meta Quest Gift Card to your Account, you will no longer be able to use the physical or digital card or code.

You may use Quest cash solely for your personal, non-commercial use to purchase apps, experiences, and make in-app purchases (collectively, “Content”) from the Meta Horizon Store. Through the Meta Horizon Store, we may allow you to gift Quest cash to or request Quest cash from your friends and family members. Not all items on the Meta Horizon Store may be available for purchase using your Quest cash. Purchase and use of Content is subject to the Meta Horizon Store Terms, and additional terms and conditions may apply. You will be notified once your purchase of Quest cash in the Meta Horizon Store has been processed and completed.

Meta may automatically apply available Promotional Quest cash to your purchases at the Meta Horizon Store. If the purchase amount of Content is greater than your available Promotional Quest cash, you may pay for the difference using Quest cash or a payment method accepted by Meta. If the purchase amount exceeds your Quest cash balance, the remaining amount must be paid with another payment method. Your Quest cash cannot be used for purchases in combination with multiple credit cards.

If you wish to check your Quest cash balance you can review your Account wallet or contact Meta Customer Service.

1. Quest cash

   Unless required by law, Quest cash is non-refundable and is not redeemable for cash; nor may Quest cash be exchanged, transferred, assigned, resold, or used to purchase anything other than Content on the Meta Horizon Store. Other limits may apply to the use of Quest cash. Quest cash is not a deposit, does not earn interest, and is not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private.

   We may impose limits on the amount of Quest cash that may be contained in your Account and on the amounts you are able to purchase for yourself or to gift to another user. You may not request Quest cash from people you do not know. Except as set forth in these Terms, Quest cash balances do not expire; however, Quest cash balances may become subject to unclaimed property laws if unused for a certain period of time, in which case Meta may be required to deduct funds from your Quest cash balance and submit the equivalent amount to the appropriate governing body as required by law.

   Quest cash can only be used to purchase Content from the Meta Horizon Store in the same country where the Quest cash was purchased (or for Quest cash purchased in the European Union (“EU”), anywhere in the EU that uses the same currency used to purchase the Quest cash). Consumers in the EU, the European Economic Area (“EEA”), and the United Kingdom (“UK”) have a right to “cancel or withdraw” their purchase of the Quest cash for a period of 14 days from purchase (as explained in our EU/EEA/UK Consumer Right of Withdrawal Information). Quest cash may be subject to additional terms and conditions that are displayed on or in connection with the Meta Quest Gift Card. If your jurisdiction allows for a refund or cash redemption of Quest cash, you may contact Meta Customer Service. Japan only: Quest cash expires six (6) months from the date of purchase.

2. Meta Quest Gift Cards

   A Meta Quest Gift Card can only be used to purchase Content from the Meta Horizon Store once it is redeemed to your Account as set forth in these Terms. Meta Quest Gift Cards can only be redeemed by Account holders ages 13+.

   Unless required by law, Meta Quest Gift Cards are non-refundable and are not redeemable for cash; nor may Meta Quest Gift Cards be exchanged, transferred, assigned, resold, or used for any other purpose than to redeem Meta Quest Gift Cards. Meta Quest Gift Cards are not a deposit, do not earn interest, and are not insured by the Federal Deposit Insurance Corporation, the Financial Services Compensation Scheme, or any other entity or insurance scheme, whether governmental or private. Except as set forth in these Terms, Meta Quest Gift Cards do not expire; however, Meta Quest Gift Cards may become subject to unclaimed property laws if not redeemed for a certain period of time, in which case Meta may be required to void the Meta Quest Gift Card and submit the equivalent amount to the appropriate governing body as required by law.

   A Meta Quest Gift Card can only be used (once redeemed) to purchase Content from the Meta Horizon Store in the same country where the Meta Quest Gift Card was purchased (or for a Meta Quest Gift Card purchased in the EU, anywhere in the EU that uses the same currency used to purchase the Meta Quest Gift Card). Consumers in the EU, EEA and the UK have a right to “cancel or withdraw” their purchase of the Meta Quest Gift Cards for a period of 14 days from purchase (as explained in our EU/EEA/UK Consumer Right of Withdrawal Information). Unless prohibited by law, any right to withdraw, cancel, return or otherwise receive a refund for your Meta Quest Gift Cards is waived once you redeem the Meta Quest Gift Card to your Account. Meta Quest Gift Cards may be subject to additional terms and conditions that are displayed on or in connection with the Meta Quest Gift Card. If your jurisdiction allows for a refund or cash redemption of a Meta Quest Gift Card, you may contact Meta Customer Service. Japan only: Meta Quest Gift Cards expire six (6) months from the date of purchase.

3. Game Cards

   Any Meta Quest Gift Card for use with a specific game available on the Meta Horizon Store (“Game Card”) can only be used in the United States, subject to any terms and conditions, such as use limitations, that are displayed on or in connection with the Game Card. Once redeemed, your Account will be provided with the specific game, content or subscription access associated with the Game Card and the Game Card cannot be returned or refunded.

4. Promotional Quest cash

   Any promotional credits previously provided to your Account are now referred to as Promotional Quest cash. We may provide you with Promotional Quest cash for promotional or other purposes. Promotional Quest cash may not be purchased, has no cash value, and is not redeemable for cash. Any consideration paid by you in connection with your eligibility to receive Promotional Quest cash is solely related to the underlying Content purchased. Promotional Quest cash cannot be applied to any previous purchase.

   Promotional Quest cash will expire on the expiration date expressed in connection with the promotion or at the point of issuance. If no expiration date is provided, Promotional Quest cash will expire twelve (12) months from the date it is posted to your Meta Horizon Store account. Upon expiration, Promotional Quest cash will no longer be available and will not be refunded.

   Promotional Quest cash is only issued to one (1) Meta Horizon Store account and may not be split among multiple accounts. Promotional Quest cash cannot be exchanged, transferred, assigned, or resold. Any attempt to transfer Promotional Quest cash will result in forfeiture of all accumulated Promotional Quest cash.

   Any Promotional Quest cash you receive is considered a limited and revocable right solely for use towards Meta Horizon Store purchases of Content. Accordingly, you have no property, proprietary, intellectual property, ownership, or monetary interest in Promotional Quest cash.

5. Generally

   You agree not to use Quest cash (including any Promotional Quest cash) or Meta Quest Gift Cards (including Game Cards) in any manner that is unlawful, misleading, deceptive, unfair, or otherwise harmful to Meta or its customers. Meta reserves the right, without notice to you, to void or deactivate Quest cash or Meta Quest Gift Cards without a refund, suspend or terminate your Account, request alternative forms of payment, suspend or terminate the ability to purchase or use Content, cancel or limit orders, and bill alternative forms of payment if we suspect Quest cash or a Meta Quest Gift Card was obtained, used, or associated with your Account unlawfully, fraudulently, or otherwise in violation of these Terms.

When placing a pre-order for Content or initially purchasing or paying for an ongoing Subscription (as defined in the Meta Horizon Store Terms), Meta may first deduct any Promotional Quest cash available in your Account at the time of the payment due date (e.g., the date we confirm acceptance of your order by sending you a communication that confirms that your order has been processed and that your payment method has been charged or the Subscription payment date) to cover the cost of the payment.

You may authorize Quest cash as your payment method when placing a pre-order or purchasing a Subscription in accordance with the Meta Horizon Store Terms. If you have authorized the use of Quest cash at the time the payment method is charged, Meta will apply payment to the amount owed in the following order as each payment method is available: (1) Promotional Quest cash, (2) Quest cash, and (3) other authorized payment method. If the purchase amount exceeds your Quest cash balance, you will pay the remaining amount with the other authorized payment method.

When purchasing Quest cash or a Meta Quest Gift Card on the Meta Horizon Store or through meta.com (or any website owned and operated by Meta), you will be required to provide us with information such as your name, mailing address, and billing information. If you are purchasing Quest cash or a Meta Quest Gift Card as a gift, you may also be required to provide us with recipient information. You represent and warrant that all such information is accurate, and complete and that you have the right to provide us recipient information.

To the extent that Meta Platforms Technologies processes any of your personal information for the purposes described in these Terms, Meta Platforms Ireland Limited is the data controller of any personal information collected if you reside in the European Region, and Meta Platforms, Inc. is the data controller of any personal information collected if you reside outside of the European Region. As such, we process such data as well as other data relating to your Account and any purchases made using your Quest cash in accordance with the Meta Privacy Policy and Supplemental Meta Platforms Technologies Privacy Policy (as applicable).

Meta is not responsible for any loss or damage resulting from any lost, damaged, or stolen Meta Quest Gift Cards, or any use of your Quest cash without your permission. Meta will not replace lost, damaged, or stolen Meta Quest Gift Cards or Quest cash unless required by applicable law. For physical Meta Quest Gift Cards, risk of loss and title pass to the purchaser upon purchase. For electronic Quest cash and digital Meta Quest Gift Cards, risk of loss passes to the holder upon electronic transmission.

META, THE STORE OPERATORS AND EACH OF THEIR PARENT AND AFFILIATED ENTITIES, SERVICE PROVIDERS, LICENSEES, AND LICENSORS MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO QUEST CASH, META QUEST GIFT CARDS, OR CONTENT, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A META QUEST GIFT CARD AS DELIVERED IS NONFUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH META QUEST GIFT CARD. SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY BE LIMITED BY APPLICABLE LAW. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, AND YOU MAY ALSO HAVE ADDITIONAL RIGHTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU SHALL NOT SUE FOR OR RECOVER ANY DAMAGES FROM META, THE STORE OPERATORS, EACH OF THEIR PARENTS AND AFFILIATED ENTITIES, OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, LICENSEES AND LICENSORS AS A RESULT OF ANY DECISION TO REMOVE OR REFUSE TO PROCESS ANY INFORMATION OR CONTENT, WARN OR NOT WARN YOU, SUSPEND OR TERMINATE YOUR ACCESS TO QUEST CASH, OR YOUR ACCOUNT, OR TAKE ANY OTHER ACTION DURING THE INVESTIGATION OF A SUSPECTED VIOLATION OR AS A RESULT OF META’S CONCLUSION THAT A VIOLATION OF THESE TERMS HAS OCCURRED. THIS WAIVER PROVISION APPLIES TO ALL VIOLATIONS DESCRIBED IN OR CONTEMPLATED BY THESE TERMS.

From time to time, we may, in our sole discretion, run promotional programs associated with Quest cash or Meta Quest Gift Cards (“Promotion(s)”). Promotions may also be run by a vendor selected by Meta or by a participating developer or publisher of Content (“Qualifying Publisher”). If you purchase Quest cash or a Meta Quest Gift Card during a Promotion, you may be eligible to receive certain promotional bonuses (“Bonus”), subject to your compliance with any Promotion terms and conditions.

We and/or the Qualifying Publisher may modify or end a Promotion, or change its terms and conditions, at any time, for any reason, and without prior notice.

Bonuses (if applicable) are only available during the Promotion period, as defined in the Promotion terms and conditions, and while supplies last.

Your Bonus is personal to you and may not be exchanged, transferred, assigned, resold, or shared with family, friends or others, or used by you for any commercial purpose. Bonuses are not eligible for refund. Bonuses received as a result of a Promotion are promotional and have no cash value. Promotions are void where prohibited or restricted by law.

By purchasing Quest cash or a Meta Quest Gift Card, by redeeming a Meta Quest Gift Card, or by using Quest cash, you represent and warrant that you are complying with all applicable laws, rules and regulations, these Terms, and any other third-party terms and conditions which you may be subject to.

1. You represent and confirm that you will comply with all U.S., EU, and applicable non-US export controls, import controls and economic or trade sanctions laws (“Trade Laws”) in your purchase and use of Quest cash and Meta Quest Gift Cards. You represent and warrant that you are not prohibited by Trade Laws from purchasing or using Quest cash or Meta Quest Gift Cards and that you will not use Quest cash or Meta Quest Gift Cards in a manner that could violate or reasonably cause Meta or other users to violate Trade Laws. If you are prohibited from purchasing or using Quest cash or Meta Quest Gift Cards under Trade Laws, agreeing to these Terms does not represent nor constitute you entering into an agreement with Meta nor otherwise authorize you to use Quest cash or Meta Quest Gift Cards; even if you click “agree,” these Terms are null and void. In making this representation with respect to Trade Laws, you represent and confirm that none of: (i) you; (ii) any of your affiliates; (iii) any other person having a beneficial interest in you; or (iv) any person for whom you are acting as agent in connection with these Terms is: (a) an individual or entity that is the subject of economic or trade sanctions administered or enforced by the U.S., EU, or other applicable governmental authority or otherwise designated on any list of prohibited or restricted parties (including but not limited to the lists maintained by the United Nations Security Council, the Office of Foreign Assets Control of the U.S. Department of the Treasury, the European Union or its Member States, the United Kingdom, or other applicable Governmental Authority), or (b) an individual or entity organized, located, or resident in a country or territory that is the subject of comprehensive country-wide, territory-wide, or regional sanctions.

2. You agree that you have no rights or interests, vested or otherwise, in Quest cash or Meta Quest Gift Cards unless and until Meta confirms your right to receive Quest cash or redeem Meta Quest Gift Cards under applicable laws, rules and regulations.

These Terms incorporate and are subject to the Meta Horizon Store Terms. Use of your Quest cash is additionally subject to Supplemental Meta Platforms Technologies Terms of Service. These Terms together with the other terms referenced herein form the entire agreement between you and Meta with respect to the purchase and use of Quest cash and Meta Quest Gift Cards. You agree that the governing law and dispute resolution provisions of the Meta Horizon Store Terms shall apply to any disputes regarding these Terms and Quest cash and Meta Quest Gift Cards. To the extent these Terms conflict with or are inconsistent with the terms of the Meta Horizon Store Terms or the Supplemental Meta Platforms Technologies Terms of Service, these Terms will apply.