Date of last revision: 1 April 2025
These Meta Horizon Store Terms ("Store Terms" or "Terms") apply to any offer, order, purchase or download that is made, placed or accessed through the Meta websites or Meta VR platform or through other Meta Products (as defined under the Meta Terms of Service), in each case where these Terms are presented or incorporated by reference (collectively, the "Store") and are between you and Meta Platforms Technologies Ireland Limited ("Meta Platforms Technologies", "we", "us" or "our"). By placing an order for, downloading or making a purchase of products, applications or content offered through the Store (the "Products"), you agree to be bound by these Store Terms. To the extent that these Store Terms conflict or are inconsistent with the Supplemental Meta Platforms Technologies Terms of Service, these Store Terms will apply. Please make sure that you have read and understood these Store Terms before placing your order or pre-order, or making a download or purchase. You may print a copy of these Store Terms for future reference. You may not accept these Store Terms if you are not of legal age to form a binding contract with us.
ORDER ACCEPTANCE AND ACKNOWLEDGEMENT
You can place an order by clicking the pre-order or purchase button located in various sections of the Store with respect to the Products of your choice. When placing an order, you may be required to provide some or all of the following information: your name, billing information and other information as required by law. If you are buying a Gift (as defined below), you will also be required to provide us with recipient information. You represent and warrant that all such information is accurate and complete. You are responsible for ensuring that your account information (including your contact information) is kept current in the Store. For pre-orders that are pending release, you can update your payment information at any time prior to Order Acceptance (defined below) by visiting your account settings. Meta Platforms Technologies will not take payment for Product purchases until Order Acceptance. We will confirm our acceptance of your order by sending you a communication that confirms that your order has been processed and that your payment method has been charged ("Order Acceptance"). Any release dates or times provided by us for pre-orders are only estimates and are not guaranteed. Download of the Products that you ordered will begin once your device is online and any previously queued downloads have been completed (and for pre-orders, once the Product has been released for delivery to your device). You will receive a receipt for your Products, Gifts and Subscriptions order via email.
PRE-ORDERS
In advance of a new Product launch, it may be possible to place pre-orders on the Store. The price of the Products you pre-order will be quoted to you at the time you submit your pre-order and may not include applicable taxes. Placing a pre-order does not guarantee acceptance of the order and delivery of the Products. When you place a pre-order, you will receive a confirmation, which will include details on when your payment method will be charged. When we charge your payment method, we will send you another communication. This communication will constitute the Order Acceptance for the pre-ordered Products.
OUR RIGHT TO REJECT YOUR ORDER
At any time prior to Order Acceptance, we reserve the right to decline or reject your order. If this occurs, we will attempt to notify you through email or other reasonable means. If you have already paid, we will refund you the full amount of the declined or rejected order including applicable taxes.
YOUR RIGHT TO CANCEL AN ORDER
You may cancel your order or pre-order at any time prior to Order Acceptance. If you placed an order while logged in to your account on the Store, you can cancel your order by clicking on the "Cancel Order" text link on the applicable Order Details page (which can be accessed from the My Account feature) or by contacting Customer Care in accordance with the instructions listed at https://www.meta.com/help/quest/.
PERMISSION TO USE
If your Product includes software applications, content or virtual items other than Third-Party Services ("Software and Content") that have been enabled for your use, we hereby grant you a personal, non-exclusive, revocable, non-transferable, non-sublicensable, limited right and licence to access, use and download (as permitted by the functionality of your device) that Software and Content on devices you own or control, solely for personal, non-commercial purposes (except as expressly authorised by Meta in writing), conditioned on your compliance with these Store Terms. Any unauthorised use of the Products, including the Software and Content, is strictly prohibited and will cause the licence granted in these Store Terms to terminate automatically. No licences or rights are granted to you by implication or otherwise, except for the licences and rights expressly granted to you herein or in any other applicable terms. The Software and Content are the property of Meta, its affiliates or its licensors, and are only licensed, not sold to you. Meta also requires that you only use the then-current version of the Software and Content.
THIRD-PARTY SERVICES
The Products can be used to access software, applications, services, content and virtual items (including, but not limited to, third-party digital content, additional or enhanced functionality, or media content purchased through the Products) provided by third parties ("Third-Party Services"). In some cases, Meta or its affiliates may market, offer for sale and distribute Third-Party Services to you on behalf of the third party.
Third-Party Terms. Your use of a Third-Party Service may be subject to additional terms, conditions, fees and policies imposed by the third party (together, "Third-Party Terms"). Meta is not a party to these Third-Party Terms. However, in the event that Third-Party Terms conflict with the provisions of these Store Terms, these Store Terms will govern. You are responsible for complying with any applicable Third-party Terms, and we recommend that you review any applicable Third-party Terms before using Third-party Services. We have no obligations or liability for your access to or use of any Third-Party Services. If you have connected to a Third-Party Service on a Product, you may remain connected using saved credentials unless you take action to discontinue access to that service (such as by changing the applicable account settings for the relevant Third-Party Service).
Default end user licence. If you are not presented with an end user licence agreement when you acquire Third-Party Services, the following licence terms apply to your use of such Third-Party Services: (a) the third party providing the Third-Party Services (and not Meta or its affiliates) is the licensor of such Third-Party Services; (b) such third party grants you a limited, non-transferable licence to access and only use the Third-Party Services for your personal and non-commercial purposes; and (c) you may not modify, decompile or disassemble the Third-Party Services in whole or in part, or create any derivative works from or sublicense any rights in or to the Third-Party Services, unless otherwise expressly authorised by the third party or as permitted under applicable law notwithstanding these restrictions. Meta and its affiliates are not parties to the licence agreement between you and the provider of such Third-Party Services or other Third-Party Terms.
Discontinuation of Third-Party Services. Third-Party Services may require access to data about Meta users and Meta services, which access is subject to agreements between Third-Party Service providers and Meta. We may disable this access for a Third-Party Service if the Third-Party Service provider breaches these agreements, our policies or applicable law, or if the agreements are otherwise terminated. This may adversely affect your use of such Third-Party Services, including by making such Third-Party Services partially or fully inoperable. To the maximum extent permitted by applicable law, we will have no liability to you for removing or disabling access to data and services by a third party for these reasons. This means, without limitation, that Meta will not provide you with any refunds for such Third-Party Services in these cases. Any rights, including refund claims, which you may have under your agreements with third parties remain unaffected.
DIGITAL CONTENT, IN-APP PURCHASES, GIFTS AND SUBSCRIPTIONS
You may have the ability to purchase digital content through the Store ("Digital Content"), to purchase additional or enhanced functionality or media content within certain Products ("In-App Purchases"), to purchase certain digital content as gift codes that a third-party recipient can redeem through the Store for the digital content that you select ("Gifts") or to make In-App Purchases to access or receive digital content, functionalities or services on a subscription basis ("Subscriptions"). All purchases of Digital Content, In-App Purchases, Gifts and Subscriptions are final except as required by law, or as described in our Go/Gear (https://www.meta.com/legal/quest/go-gear-content-refund-policy), Rift/Quest (https://www.meta.com/legal/quest/quest-rift-content-refund-policy) Content Refund Policies or EU/EEA/UK consumer right of withdrawal information (e.g. as explained in our EU/EEA/UK consumer right of withdrawal information (https://www.meta.com/legal/quest/eu-consumer-right-of-withdrawal-information). Once you have purchased Digital Content or an In-App Purchase, we encourage you to download, install and/or access it promptly. You consent that the delivery of Digital Content, In-App Purchases, Gifts and Subscriptions may begin immediately following the completion of your purchase, and you acknowledge that you will therefore lose any statutory rights you may have to withdraw and receive a refund. The laws of some jurisdictions do not allow the disclaimer or removal of certain statutory rights, such as non-conformity rights (see below), so this waiver of statutory rights may not apply to you. If you are not able to download, install or access purchased Digital Content or In-App Purchases, please contact us through the support portal at https://www.meta.com/help/quest/.
You can purchase a Gift by providing the Gift recipient's information and making payment in accordance with these Terms. The Gift recipient will receive an email notifying them that they have been sent a Gift and with information about how to redeem it. If they are not an existing user, they can only redeem the Gift by logging in with a Meta account and becoming a Meta Horizon user. Gifts are single-use only. A recipient also has a limited time frame to redeem Gifts. Gifts will expire on the date expressed at the time of purchase.
The recipient will not be able to redeem the Gift if they already are entitled to the Digital Content, or are restricted from doing so by law or any of our policies or requirements.
If redemption is unsuccessful for any reason, you will receive an email and a refund. Once the Gift has been purchased, only the recipient may request a refund in accordance with our Content Refund Policies. Please note that all refunds will be provided to you and not the recipient.
Gifts are not redeemable by the recipient for cash or store credit or eligible for resale.
You may have the ability to purchase Subscriptions. Certain Subscriptions may be available at no charge for a specified free trial period, which will begin on the date that you place the Subscription order. When you place a Subscription order without a free trial period, we will immediately charge your payment method the price then in effect (plus applicable taxes). If the Subscription includes a free trial period, we will automatically charge your payment method at the end of the free trial period. For all Subscriptions (with or without a free trial period), these charges will recur at the selected interval (e.g. monthly) at the price then in effect (plus applicable taxes), unless and until the Subscription has been cancelled.
Your next billing date will be the last day of your current billing period or, if applicable, the last day of your free trial. To avoid being charged for the next billing period (e.g. the next month), you must cancel at least 24 hours before the next billing date. You can view these dates in your account settings.
The price of an ongoing Subscription may change. Before any price changes take effect, we will give reasonable notice in advance of the next billing date. If you do not cancel your subscription prior to the next billing date, you will be charged the new price upon renewal, unless otherwise required by applicable law.
You may cancel Subscriptions, including free trials, at any time in your account settings. If you cancel, the benefits of your Subscription will remain available to you through and until the end of the paid-for billing period or the free trial period, as applicable. When your Subscription ends, you will lose your right to receive the benefits of your Subscription, such as access to additional content, functionalities and/or services.
You may be able to select your Subscription from amongst different membership tiers and/or billing periods of varying lengths (for example, bronze, silver or gold; monthly, quarterly or yearly). You may, if offered, change the tier or billing period length of your Subscription. Unless otherwise indicated or required by applicable law, any such tier, price or billing period changes are effective as of the beginning of the next billing period (for details on your current Subscription period, please see your account settings).
There are no refunds for Subscriptions, unless otherwise indicated or required by applicable law.
We may cancel Subscriptions for any or no reason at the end of the then-current billing period by giving reasonable notice in advance. If we cannot successfully charge your payment method on a billing date, we will notify you. After two more days, we reserve the right to cancel or suspend your access to your Subscription. In addition, we and you may each cancel Subscriptions for cause with immediate effect under applicable law upon notice to the other party. A cause for such a termination by us is given, for example, if you are in breach of these Terms or any additional terms of use or licence that apply to the Subscription, provided that you have not cured such breach by the reasonable deadline that we set in a warning notice to you specifying the breach. A warning notice with deadline is not required if the breach cannot be cured or if there are other circumstances that, considering our and your positions, justify an immediate termination without a warning notice and deadline for cure.
PARENTAL APPROVAL OF PRODUCTS FOR CHILDREN
If you are a parent or legal guardian of a child between the ages of 10 and 12 (or 13 depending on your country) with a Meta account, you may have the ability to purchase Products for your child. We may require parental approval for any purchase and/or download of Products (including free Products) to a child's Meta account. If you purchase a Product for your child, you authorise us to charge your payment method on file for the listed amount and you agree to pay for the purchase.
Some Store Products are not rated for children and your child may not be able to request access to such Products.
When your child turns 13 (or 14 depending on their country), they will have 30 days to start managing their Meta account or they will be blocked from using their device. Once they've started managing their own Meta account, your child will also be automatically defaulted into parental supervision, but you or your child can opt out in Family Centre or the Meta Horizon mobile app.
VIRTUAL ITEMS
Your purchase of a virtual item or in-game currency within the Products is a payment for a limited, non-assignable licence to access and use that content or functionality in the Products. Virtual items (including characters and character names) or in-game currency purchased or available to you in the products may only be used in connection with the products on which you obtained them or on which they were developed by you as a result of gameplay. These items are not redeemable or subject to refund and cannot be traded outside the Products for money or other items of value. We may modify or discontinue virtual items or in-game currency at any time. Except as described in these Terms, we have no responsibility for any transactions you enter into with a third party for virtual items or in-game currency within the Store and assume no liability for such virtual items or in-game currency that occur within software, applications, content or services provided by third-parties.
PRICING AND PAYMENT
We may accept various forms of payment, including credit and debit cards and payments made through PayPal. Your payment is subject to the Community Payments Terms , as applicable, and additional terms with your payment provider may apply.
By submitting an order or pre-order, you acknowledge that you are authorised to use the designated payment method and you authorise us to charge your order to that payment method. We may utilise an agent, subsidiary or affiliate to process payment.
Prices will be shown to you through our Store before you place an order or make a purchase. By placing your order or making a purchase, you are accepting the price that was shown to you at checkout. To the fullest extent permitted by applicable law, prices are subject to change without notice (excluding ongoing Subscriptions). Any such change will be effective as of the date of posting in the Store and shall in no event be applicable to sales which are concluded prior to the date when the new price is posted. In the event that the payment method that you designate cannot be verified, is invalid or is not otherwise acceptable, we may suspend or cancel your order. You are responsible for resolving any problems that we encounter in connection with your order.
QUEST CASH
You may purchase, gift and use within the Store: (a) Meta Horizon Store credits ("Quest cash"), including Quest cash provided or received for promotional purposes ("Promotional Quest cash"); and (b) Meta Horizon Store gift cards ("Meta Quest Gift Card"). Use and redemption of Quest cash is subject to the Quest cash and Meta Quest Gift Cards Terms and Conditions, available at https://www.meta.com/legal/quest/quest-cash-terms.
DATA PROTECTION
To the extent that Meta Platforms Technologies processes any of your personal information for the purposes of any order, purchase or download described in these Terms, Meta Platforms Technologies is acting on behalf of Meta Platforms Ireland Limited ("Meta Platforms Ireland"), which is the data controller for the Store (and in respect of any personal information collected in connection with any order placed under these Terms). As such, any additional personal information that you provide for this purpose will be treated in accordance with the Supplemental Meta Platforms Technologies Privacy Policy. Meta Platforms Ireland may pass your personal information to a third-party processor (including for payment).
WARRANTY
If you are a resident of a Member State of the European Union or the European Economic Area, the United Kingdom or Switzerland, you have rights under the laws of your country of residence in case of any non-conformity of your purchase. Such rights shall remain unaffected by these terms. We offer no further implied or statutory warranties or conditions with regard to the purchase, and explicitly disclaim all implied warranties and conditions to the maximum extent permitted by the laws of your country of residence.
ERRORS
We attempt to be as accurate as possible and to eliminate errors in relation to our Products; however, we do not represent or warrant that any Product descriptions or pricing information are accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel the order and refund any amount charged. If we discover a pricing or other material error related to Products that have yet to be delivered, we will contact you to inform you of this error and give you the option of continuing to purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details that you provided during the order process, we will treat the order as cancelled.
TAXES
If your purchase is subject to any type of use or sales tax, GST, duty or other governmental tax or fee ("Taxes"), then we may charge you for those Taxes. Depending on your or your device's location, applicable Taxes may be presented at checkout. You are responsible for any Taxes due with respect to your purchase of the Products.
OTHER TERMS AND POLICIES
Use of any Product purchased through the Store may be subject to additional terms and policies (some of which may be between you and Meta Platforms Ireland or its other affiliates), including, as applicable, the Meta Terms of Service, the Supplemental Meta Platforms Technologies Terms of Service and any other terms that may be presented and must be agreed to or reviewed by a user prior to using the Product.
CONSUMERS ONLY
You may only purchase Products for personal use or to give as a gift, unless otherwise expressly permitted by us pursuant to other written terms. You may not purchase Products from us for commercial use or resale, and we reserve the right to refuse or cancel your order if we suspect that you are purchasing Products for such purpose.
LIMITATION OF LIABILITY
Nothing in these Terms is intended to exclude or limit our liability for death, personal injury or fraudulent misrepresentation caused by our negligence, or to affect your statutory rights.
We will exercise professional diligence in providing our Products and services to you and in keeping a safe, secure and error-free environment. Provided that we have acted with professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts; losses that are not reasonably foreseeable by you and us at the time of entering into these Terms; and events beyond our reasonable control.
ACCOUNT
Where you attempt to place an order, certain features may automatically be populated with your information. Please check this carefully. You are responsible for the accuracy of any populated information.
Products purchased on the Store may require the use of an active Meta account. In order to use the Products, a user may be required to log in to the product with an active Meta account. In the event that the user's Meta account is suspended, disabled or deleted, the Product may not be usable by such user until the user has an active Meta account again. You are responsible for all charges incurred in connection with your account. Meta Platforms Technologies may attempt to collect unpaid charges, including by attempting to make additional charges to your payment instrument, through the use of collections agencies and through any other legal means. If you decide to cancel your account, Meta Platforms Technologies reserves the right, subject to any limitations under applicable laws, to collect fees, surcharges or costs incurred before cancellation. Any overdue or unpaid accounts must be settled before you will be allowed to register again for a Meta account.
MISCELLANEOUS
Meta Platforms Technologies may change these Store Terms at any time by posting revised terms on the Store, including to reflect changes to our sales process, the Products, our business priorities or changes required by law. Any such new terms will be effective as of the date of posting and shall in no event be applicable to orders or downloads that were placed prior to the date when the new terms are posted. Your placing an order for or purchasing or downloading Products after the effective date of the updated Store Terms constitutes your acceptance of those terms.
You may not assign these Terms or any of the rights granted hereunder without the prior written consent of Meta Platforms Technologies, and any attempted assignment without such consent shall be void. All of our rights and obligations under these Store Terms are freely assignable by us in connection with a merger, acquisition or sale of assets, or by operation of law or otherwise. If required by law, we will notify you in advance and obtain your prior consent. These Terms will be fully binding upon, inure to the benefit of and be enforceable by us and our respective successors and assigns.
If any provision of these Terms is deemed unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. If you are a consumer and habitually reside in a Member State of the European Union or the United Kingdom, the laws of that Member State or the United Kingdom, as applicable, will apply to any claim, cause of action or dispute that you have against us that arises out of or relates to these Terms or the Products ("claim"), and you may resolve your claim in any competent court in that Member State that has jurisdiction over the claim (such as the courts of your domicile). In all other cases, you agree that the claim must be resolved in a competent court in the Republic of Ireland and that Irish law will govern these Terms and any claim, without regard to conflict of law provisions. You can access the European Commission's online platform for online dispute resolution here: http://ec.europa.eu/consumers/odr/. Please note that we are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board in order to settle legal disputes with consumers. The Products are protected by copyright, patent, trademark and other laws of the United States and other countries, and no licences are granted to you by implication hereunder.
CONTACT US
If you have any questions or concerns regarding these Terms or our Store, please contact us through the support portal at https://www.meta.com/help/quest/.