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Glasses won't turn onNo power, no lights, or unresponsive
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Issue with the Meta AI appApp crashes, won't sync, won't open, or can't connect to glasses
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Frame fit or damageLoose, uncomfortable, broken frame, or cosmetic defects
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Glasses won't chargeBattery not filling up in the case, case LED behaving abnormally
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Lens problemScratched, cracked, foggy, loose, or wrong prescription
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