Troubleshoot microphone issues on AI glasses
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Updated:6 days ago
If your glasses are not responding consistently when you say "Hey Meta" or if people can't hear you on a call, follow these troubleshooting steps:
- From the Meta AI mobile app, tap
Glasses in the top right.
- Tap
Device settings.
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device that you want to adjust settings for before tapping
- Under Glasses, tap your glasses.
- Tap Meta AI.
- Tap "Hey Meta" preferences.
- Ensure that the toggles next to "Hey Meta" and Wake sound are turned on.
- Try a voice command (for example, "Hey Meta, how much battery is left?").
- If your glasses recognise the voice command, the notification LED blinks white. When the Wake sound toggle is on, you also hear a sound when voice controls activate.
- If voice controls still aren't responding, toggle off "Hey Meta" and Wake sound, then turn them back on and try another voice command.
- If voice commands still aren't working, go to Device settings, swipe down and tap Microphone troubleshooting.
- Tap the toggle next to Microphone adjustment to turn on Microphone adjustment, then try another voice command.
- If voice commands still aren't working, try Learn how to unpair and re-pair your glasses. If that doesn't solve the issue, you can try a Learn how to factory reset your glasses, or contact Meta Store Support.
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