If you're experiencing an issue with your glasses, restarting might help. Restarting your glasses will not erase any unimported media or cause the glasses to unpair from the Meta AI mobile app.
To restart your glasses:
If this does not correct the issue, try a forced restart. Force restarting will not delete your captures or require you to pair your glasses to the app again.
To force restart your glasses:
After a forced restart, it may take a few minutes for your glasses to reestablish a connection with the app. If your glasses don't reconnect to the app within a few minutes, you may need to unpair your glasses from the Meta AI mobile app and from the Bluetooth devices on your phone, and then repeat the pairing procedure.
If you're still having issues, you can try to factory reset your glasses, or contact Meta Store Support.