How to service your Meta product
If you have a problem with your Meta Store device and are not able to solve it by troubleshooting, please visit Meta Store Support to troubleshoot your issue and determine the appropriate service solution.
Depending on whether your device is under warranty or if you purchased a third-party product, you may have several options to service your device.
To check if your device is in warranty, go to https://www.meta.com/my/devices/. You may need to log in to your Meta account.
Warranty claims
If you have a problem with your Meta-manufactured product and are not able to solve it by troubleshooting, please visit Meta Store Support to troubleshoot your issue and determine the appropriate service solution.
If your product is eligible for warranty support under Meta's Limited Warranty, Meta Store Support may determine a replacement is your best option and can help with the process.
Device not under warranty
Meta Store Support can check if there are out-of-warranty service solutions available for your product.
Alternative options
Here are some additional options to bear in mind:
- New and refurbished devices are available for purchase on Meta Store.
- Replacement accessories are available for purchase.
- Certain products may be eligible for an out-of-warranty replacement.
- This may include the ability to purchase certain products at a discounted price.
- If you purchased Meta Warranty Plus, Meta Store Support can work with you on your claim. Learn more about Meta Warranty Plus.
Third-party products
If you purchased a third-party product from Meta Store and have a warranty-related concern, please contact the product's manufacturer.
If you purchased a third-party product from another retailer, please contact that retailer for further assistance.
Additional information
Meta Quest software update tool
If you're having issues with your Meta Quest headset's software, you can use the software update tool to fix software-related issues.
Return your device
If you would like to return a device that you purchased on the Meta Store, you can start your request here.