Troubleshoot your organisation-managed Meta Quest not turning on
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If a Meta Quest that's managed by an organisation – such as where you work or go to school – is not turning on, then try the following:
- Check that the headset is charged.
- Check that the power button is working by holding it down for a few seconds.
- Force-restart your headset by pressing and holding the power button for at least 30 seconds, then waiting 30 seconds. If your headset doesn't automatically turn back on, press the power button until your headset has turned on.
It's possible that your Meta Quest is on, but you can only see a black screen. In this case, you can hard reboot your device. To do this:
- Press and hold the power button and volume down button (-) simultaneously on your headset until the boot screen shows.
- Select Boot device.
- If needed, you can use the volume buttons to navigate the menu and the power button to select.
If needed, learn how to factory reset your organisation-managed device.
Note: If you are using an organisation-managed Meta Quest, then you cannot contact support unless you are an admin for your organisation. Organisation admins can raise support tickets for people in their organisation.
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