Connect your Meta Quest 2 or Pro to your organisation

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This article is about connecting a device to an organisation, such as where you work or go to school. Find out what to do if you're being asked to enter a code at work.meta.com/device, but you're setting up a device for personal use.

To connect your headset to your organisation:

Do not download the Meta Horizon mobile app.
Unbox your headset and controllers and get them ready for setup, then adjust the fit and feel.
- Read more detailed initial setup advice for the Meta Quest 2 or Pro.
Select Connect to your organisation on the pairing screen, rather than pair to the Meta Horizon mobile app. You may not need to do this if an admin in your organisation has already enrolled your device.
Select Continue on the screen about connecting your headset to your organisation.
You'll be prompted to enter a code on your computer or mobile.
After entering the code, log in to the managed Meta account given to you by your organisation. You may also need to activate it.
Return to your headset. Required apps will be downloaded on your device.
Connect to your organisation's device management.
You may need to create a password, depending on whether your admin has required this.
You may need to set up a Meta Horizon profile.

If the device is in Shared Mode (meaning that it can be used by multiple people), then it will reboot. Learn about starting a session on a Shared Mode device.

Note: If you are using an organisation-managed Meta Quest, then you cannot contact support. However, you can report a problem on your device, which creates a bug report for your admin to review.