If you have a problem with your Meta-manufactured product and are not able to solve it by troubleshooting, please visit Meta Store Support to troubleshoot your issue and determine the appropriate service solution.
When you contact Meta Store Support, you may be asked to provide:
If your Meta product is eligible for warranty support under Meta's Limited Warranty, Meta Store Support may determine that a replacement is your best option and can help with the process.
Check device warranty
To check if your device is in warranty, go to https://www.meta.com/my/devices/. You may need to log in to your Meta account.
If we determine that your best option is a replacement, here's how the process works:
You have 30 days from the day you receive the RMA email to return your device.
The video at the top of this article provides more detailed return instructions.
What you need to send back
Please do not ship anything back until you've received your RMA email, which will describe exactly what needs to be returned. It’s important to send only the device listed in the What to return section of the RMA email.
Please check the serial number to make sure you return the right device.
If you are unsure of what you need to return, contact Meta Store Support for further details. If you do not have an open case with Meta Store Support, contact us.
You can also check your RMA email for details.
Getting your replacement
When your return has been delivered to our distribution center, it usually takes 3-5 business days for return processing and 5-7 business days for replacement shipping.
You should receive a shipping confirmation email once your replacement order has been processed.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.
If you're having issues with your headset's software, you can use the software update tool to fix software-related issues.
If you would like to return a device you purchased on Meta Store, you can start your request here.