Refunding an app gift
App gifts can be refunded through the Meta Quest mobile app. For the gift to be returned, it must follow our refund policies, which means:
For Meta Quest Pro, Meta Quest 2, Meta Quest, Rift S and Rift:
- The app must be returned within 14 days of being downloaded.
- The app must not be played for more than two hours.
For Go and Gear VR:
- The app must be returned within three days of being downloaded.
- The app must not be played for more than 30 minutes.
To get a refund for a gift that you sent
If you send an app gift to a friend, only your friend has the option to return the gift, unless otherwise required by applicable law. Once your friend has returned the gift, the refund will go back to you.
If you want to return a gift that you received:
- Open the Meta Quest mobile app.
- Tap Menu in the bottom left, then tap Settings.
- Tap Manage Gifts.
- Tap Redeemed.
- Select the gift that you want to return.