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Troubleshooting
Orders & Purchases
Glasses won't turn onNo power, no lights, or unresponsive
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Issue with the Meta AI appApp crashes, won't sync, won't open, or can't connect to glasses
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Frame fit or damageLoose, uncomfortable, broken frame, or cosmetic defects
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Glasses won't chargeBattery not filling up in the case, case LED behaving abnormally
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Lens problemScratched, cracked, foggy, loose, or wrong prescription
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How to use Meta AI and other features
How to use Meta AI on AI glasses
How to use live translation on AI glasses
How to use battery saver mode for Meta AI glasses
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