AI glasses warranty & safety information
This article explains the warranty and return process for Meta AI glasses, highlighting key differences between first-party and third-party products. It covers limited warranty coverage, refund requests, and extended warranty options.
What kind of glasses do you have?
| Product type | Manufacturer | Warranty coverage | Examples |
|---|---|---|---|
| First-party glasses | Meta | Fully covered by Meta Platforms Technologies Limited Warranty | Meta Ray-Ban Display, Meta Neural Band |
| Third-party glasses | Partners (e.g., Essilor Luxottica) | Covered by the manufacturer’s limited warranty, not Meta | Ray-Ban Meta (1st & 2nd Gen), Oakley Meta HSTN, Oakley Meta Vanguard |
Types of returns
Refund requests
If you change your mind or want a different style, return your glasses to the retailer where you bought them. The retailer handles these returns based on their policy.
Common refund request examples:
- Exchanging for a different size or style
- Deciding you no longer want the product
Limited warranty returns
Covers manufacturing defects or hardware issues during normal use. Does not cover damage from drops, misuse, natural wear, or self-repair attempts.
- First-party products: Meta supports all warranty claims.
- Third-party products: The manufacturer handles warranty support. Contact them directly.
Review the Meta Platforms Technologies Limited Warranty, and download country-specific warranties.
If you have a first-party product, check your device warranty status at meta.com/my/devices. Review AI glasses health and safety warnings.
Meta Warranty Plus coverage
Available only in the US for Ray-Ban Meta, Oakley and Meta Ray-Ban Display glasses. Extends coverage up to 2 years and includes:
- Defects and malfunctions
- Accidental damage (drops, spills)
- Cosmetic damage (scratches, chips)
- Normal wear and tear
Note: A service fee applies for accidental damage claims.
Review details of Meta Warranty Plus
Submit a warranty claim
For first-party products (Meta manufactured), contact Meta Store Support by submitting a request in the Meta Help Center. Provide your proof of purchase and a description of the issue.
For third-party products (partner manufactured), use the following manufacturer warranty portals:
Create an account and submit a claim with your proof of purchase and photos. Check your email for updates on your claim status.
Note: These warranty portals are only available in certain countries. If the portal does not support your country:
Visit the local Ray-Ban or Oakley website for manufacturer warranty instructions specific to your country.
Additional information
- For refund requests, always contact the retailer where the product was purchased.
- Extended warranties purchased from third parties should be handled via the retailer or insurance provider.
- Review the full Meta Warranty Plus terms and conditions (US access only) for detailed coverage information.