How to file a warranty claim for Meta AI glasses
This article helps owners of Meta AI glasses understand their warranty options and file a warranty claim. Meta AI glasses fall into two categories: first-party products manufactured by Meta (such as Meta Ray-Ban Display and Meta Neural Band), and third-party products manufactured by partners like Essilor Luxottica (such as Ray-Ban Meta, Oakley Meta HSTN, and Oakley Meta Vanguard).
Warranty claims for third-party glasses are handled directly by the manufacturer — Ray-Ban or Oakley — even if you purchased them from the Meta Store. Warranty claims for first-party products and accessories are handled by Meta under Meta's Limited Warranty. If you purchased Meta Warranty Plus extended coverage, Meta handles those claims too.
If you're looking for a refund rather than a repair or replacement, see How to return your AI glasses instead.
Who handles warranty claims for Meta AI glasses?
Not all AI glasses sold through Meta Store are manufactured by Meta. Warranty coverage depends on whether your product is first-party (manufactured by Meta) or third-party (manufactured by a partner). The table below shows which company handles warranty claims for each product.
First-party products (manufactured by Meta)
First-party Meta AI glasses and accessories are manufactured by Meta and fully covered by the Meta Platforms Technologies Limited Warranty. Meta supports all warranty claims for these products. First-party products include Meta Ray-Ban Display and Meta Neural Band.
Tip: If you have a first-party Meta-manufactured product, you can check your device warranty status at meta.com/my/devices.
Third-party partner-manufactured glasses
Third-party Meta AI glasses are manufactured by Essilor Luxottica and covered by the manufacturer's warranty, not Meta's warranty. This applies regardless of where you purchased the glasses — even if you bought from Meta Store, warranty claims for these products are handled by the manufacturer.
Product | Manufacturer | Warranty handled by |
Meta Ray-Ban Display | Meta | Meta |
Meta Neural Band | Meta | Meta |
Ray-Ban Meta (1st and 2nd Gen) | Essilor Luxottica | Ray-Ban |
Oakley Meta HSTN | Essilor Luxottica | Oakley |
Oakley Meta Vanguard | Essilor Luxottica | Oakley |
How to file a warranty claim for your Meta AI glasses
File a warranty claim for Ray-Ban Meta AI glasses
Ray-Ban Meta AI glasses (1st and 2nd generation) are manufactured by Essilor Luxottica. Warranty claims are filed through the Ray-Ban aftersales portal, not through Meta.
- Go to the Ray-Ban aftersales portal. The aftersales portal is Ray-Ban's online system for warranty claims and repairs.
- Select your issue and follow the prompts. If you do not see an option that matches your issue, select the closest match and describe the problem in the details field.
- You will need your product serial number and proof of purchase (such as your order confirmation email or receipt). If you do not have your serial number, see How to find your AI glasses serial number.
Note: The Ray-Ban aftersales portal is only available in certain countries. If the portal does not support your country, visit the local Ray-Ban website for manufacturer warranty instructions specific to your region.
File a warranty claim for Oakley Meta AI glasses
Oakley Meta HSTN and Oakley Meta Vanguard AI glasses are manufactured by Essilor Luxottica. Warranty claims are filed through the Oakley aftersales portal, not through Meta.
- Go to the Oakley aftersales portal . The aftersales portal is Oakley's online system for warranty claims and repairs.
- Select your issue and follow the prompts. If you do not see an option that matches your issue, select the closest match and describe the problem in the details field.
- You will need your product serial number and proof of purchase (such as your order confirmation email or receipt).
Note: The Oakley aftersales portal is only available in certain countries. If the portal does not support your country, visit the local Oakley website for manufacturer warranty instructions specific to your region.
File a warranty claim for first-party Meta-manufactured products
First-party products such as Meta Ray-Ban Display, Meta Neural Band, and Meta-manufactured accessories (such as charging cases) are covered by Meta's Limited Warranty. Warranty claims are filed through Meta Store Support.
- Contact Meta Store Support.
- Provide your order number and describe the issue.
- Meta Store Support will review your issue and provide next steps for repair or replacement.
Extended warranty: Meta Warranty Plus
Meta Warranty Plus provides additional coverage beyond the manufacturer's standard warranty.
Benefits may include:
- Extended coverage period.
- Accidental damage protection.
- Priority support.
Learn more about Meta Warranty Plus
Meta Warranty Plus coverage details
If you purchased Meta Warranty Plus, contact Meta Store Support to file a claim.
What the warranty covers and does not cover
Warranty typically covers manufacturing defects, such as:
- Hardware malfunctions not caused by damage.
- Battery issues.
- Charging problems.
- Software issues that can't be resolved through troubleshooting.
Warranty typically does not cover:
- Accidental damage (drops, water damage, scratches).
- Normal wear and tear.
- Cosmetic damage that doesn't affect functionality.
- Damage from misuse or unauthorized modifications.
Check your specific warranty terms for full details:
Before filing a warranty claim
Before filing a claim, troubleshoot first:
- Check for software updates: Make sure your glasses and the Meta AI app are up to date.
- Restart your glasses: Turn them off and on again.
- Reset your glasses: Try a factory reset if issues persist. A factory reset erases your settings and returns the glasses to their original state.
- Visit the Help Center:AI glasses troubleshooting .
If troubleshooting doesn't resolve the problem, file a warranty claim using the steps above.
Quick reference
If you want a refund and your product is within the return window, return it to the retailer where you purchased it. See How to return your AI glasses for Meta Store returns.
If you need to fix a defect on Ray-Ban Meta glasses, contact Ray-Ban through their aftersales portal.
If you need to fix a defect on Oakley Meta glasses, contact Oakley through their aftersales portal.
If you need to fix a defect on a first-party Meta product (Meta Ray-Ban Display, Meta Neural Band, or accessories), contact Meta Store Support.
If you want to use your Meta Warranty Plus extended warranty, contact Meta Store Support.
If you need tech support for any Meta AI glasses, visit the AI glasses Help Center.
Find your serial number
You will need your serial number to file a warranty claim for third-party glasses (Ray-Ban Meta, Oakley Meta).
How to find your AI glasses serial number
Learn more
- How to return your AI glasses: For refund requests
- How to package AI glasses for returns: Safe packaging instructions
- Our return and warranty policies
- Meta Limited Warranty
- Meta Warranty Plus
- AI glasses health and safety warnings