Package AI glasses for returns

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Updated:39 weeks ago

Note: Use only the original microfiber cleaning cloth provided with your product. Never use a substitute cleaning cloth.

  1. Use the original microfiber cloth that came with your AI glasses and lay it over the charging connector inside the case.

    Microfiber cloth covering charging port inside case.

  2. Place the glasses into the case on top of the microfiber cloth. This will prevent the glasses from charging and powering on while in transit. If the case LED turns on while placing the glasses inside, re-adjust the microfiber cloth to ensure it fully covers the charging contacts, then try again.

    Note: The case LED will always turn on when opening or closing the case.

    Glasses placed inside case on top of microfiber cloth.

  3. Close the glasses case completely, ensuring there are no gaps.

    Glasses case closed with microfiber cloth hanging out.

  4. Place the charging case into the product box and close.

    Sliding charging case into product box.

  5. Place the product box into the original shipping box it came in. If you no longer have it, use a similar size box. Include protective cushioning material, such as bubble wrap, crumpled newspaper, or packaging peanuts to prevent damage.

    Placing product box into larger box filled with crumpled newspaper.

  6. Seal the box with adhesive tape.

    Taping the box closed.

  7. Make sure that the UN3481 lithium battery mark affixed to the original shipping carton has not been torn, marked or otherwise obstructed in any way.

    Note: If there is an issue with the lithium battery label, please print and apply a new one using the UN3481 label provided in the return email (do not resize it).

    Box taped close with UN3481 label affixed.

  8. Apply the pre-paid shipping label provided by Meta to the shipping box.

    Box with shipping label affixed.

Prepare bubble wrap for packaging

When packaging AI glasses for return, we recommend using a piece of bubble wrap that is at least 35” long and 12” wide. This will ensure that your glasses are wrapped in at least 3” of bubble wrap on all sides to protect them during transit.

Package AI glasses for return

  1. Place glasses on bubble wrap toward the bottom and wrap bubble wrap around the glasses as shown.

    Glasses being rolled in bubble wrap.

  2. Once the glasses are completely wrapped, fold in the sides of the bubble wrap as shown and secure with tape.

    Glasses completely rolled up in bubble wrap and the sides of the package being folded in.

  3. Place glasses in a sturdy box and use fillers like bubble wrap, packing peanuts or crumpled newspaper to prevent movement during shipping.
  4. Seal the box using packaging tape and affix the shipping label provided by Meta to the outside of the box. Proceed with return shipping.
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