How to call a Volunteer using Be My Eyes on Ray-Ban Meta glasses

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Be My Eyes Call a Volunteer is currently available in English in the US, UK, Canada, Australia, and Ireland.

With Be My Eyes on Ray-Ban Meta glasses, those who are blind or low vision can connect to a network of sighted volunteers to help complete their everyday tasks.

To use Ray-Ban Meta Glasses with Be My Eyes, you’ll need to do the following:

Download and install the Be My Eyes app on your phone
Log into Be My Eyes as someone needing visual assistance
Connect Be My Eyes to the Meta AI mobile app following the instructions below

How to connect Be My Eyes to the Meta AI mobile app

From the Meta AI mobile app, tap in the bottom right.
Tap .
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to adjust settings for before tapping .
Swipe down and tap Be My Eyes.
Tap Connect Be My Eyes.

If you have the Be My Eyes app installed on your phone, the Be My Eyes app will open. Tap Connect to connect Be My Eyes with your Ray-Ban Meta glasses.
If you don’t have the Be My Eyes app installed on your phone, tap Open Google Play or Open App Store to get the Be My Eyes app.

How to Call a Volunteer

How to start a call

Once you’ve connected Be My Eyes to the Meta AI mobile app, you can call a sighted volunteer by saying any of the following:

“Hey Meta, Be My Eyes”
“Hey Meta, call Be My Eyes”
“Hey Meta, call a volunteer with Be My Eyes”
“Hey Meta, call a volunteer using Be My Eyes”
“Hey Meta, open Be My Eyes and call a volunteer”

The sighted volunteer will see what is within the field of view of your Ray-Ban Meta glasses. The camera is on the left side, so keep that in mind when showing objects to a volunteer.

During a call, you can double tap the capture button on your glasses to toggle the camera, microphone, and speakers from your glasses to your phone and back again. Volunteers are also not able to initiate the toggle between the phone and glasses cameras. Volunteers are also not able to zoom on the video, but they can take a picture through the Be My Eyes app to enable zooming.

How to end a call

To end the call, you can either double tap the touchpad on the right arm of your Ray-Ban Meta glasses or use the Be My Eyes interface on your phone. You will hear an end of call notification which indicates you are no longer using the feature.

Privacy

When you Call a Volunteer, the sighted volunteer only has access to the video you share from your glasses’ camera and microphone during an active call when your glasses are being used.

To review what data will be processed by Meta while using Be My Eyes on Ray-Ban Meta glasses, please review the Supplemental Meta Platforms Technologies Privacy Policy and Meta’s Consumer Health Privacy Policy.

Ray-Ban Meta glasses accessibility FAQ

General questions

Q: Is the Meta AI mobile app compatible with operating system screen readers?

A: Yes. It is compatible with iOS VoiceOver and Android TalkBack.

Q: Are prescription lenses available for purchase for Ray-Ban Meta glasses?

A: Yes. Ray-Ban Meta glasses have a prescription range of -6.00 to +4.00 total power. A valid prescription is needed to order.

Note: Some sun lens colors are not available in prescription.

Q: Can you perform device actions hands-free?

A: Yes. You can use your voice to have Meta AI perform device actions.

Q: Are Ray-Ban Meta glasses signals conveyed visually?

A: Yes. LED lights are used to convey Ray-Ban Meta glasses signals.

Q: Is there a way to adjust the speaking rate of Meta AI on Ray-Ban Meta glasses?

A: Yes. Meta AI can be adjusted between a range of 0.75x to 1.75x. You can update your preferences by going to Device settings in the Meta AI mobile app, then Meta AI, then Language and voice.

Q: Where are the cameras?

A: The camera is located on the left of the glasses, at the top most corner. It is a small circle about 3mm (smaller than your pinky) and has a ridge.The equivalent lens on the right frame of the glasses is the capture LED signal.

Note: When taking a photo, you do not need to turn your face to get the subject in the frame of the left camera. Instead, you can point your head in the direction of the subject and keep the glasses level.

Q: Do the cameras provide any external facing signal when in use?

A: Yes. The camera on the right frame of the glasses is used to display a bystander LED light when a user captures a photo or video.

Q: Where is the camera capture button located?

A: The camera capture button is located on the right glasses arm, at the top, near the hinge (not the tactile logo).

Q: Where is the touchpad located?

A: The touchpad is located on the right glasses arm, at the top, near the hinge (not the tactile logo).

Q: How can I control my phone with my Ray-Ban Meta glasses?

A: You can send text messages and make phone calls hands-free. You can also set timers.

Q: How can I download the Meta AI mobile app?

A: Visit the Apple App Store or Google Play Store, depending on your mobile phone. Search for the Meta AI mobile app in your store and tap the download button. Once you have downloaded the Meta AI mobile app you will need to open it and log in to your Meta account. If you do not have a Meta account then the app will take you through the process of creating one.

Device unboxing

Q: How do I open the Ray-Ban Meta glasses box?

A: Locate the long edge of the box with a perforated seam. Pull the tab across the box to remove the tear strip, which opens the box. Gently push the box open once the perforated tear strip has been removed.

Q: What is included in the Ray-Ban Meta glasses box?

A: The box includes a quick start guide, scannable QR code for the Meta AI mobile app, safety and warranty guide (download guide here), a cloth to clean the glasses, the glasses case, and the glasses inside the case.

Note: The case should come with some level of charge (although this could vary). You can use any standard USB-C cable to charge your glasses.

Q: How do the case and Ray-Ban Meta glasses work together? Do I need to charge one or both?

A: The case is a chargeable case that charges the glasses. If the case is plugged in with a USB-C charger and the glasses are docked in the case, you can check the charge level of the glasses and case by going to Device settings in the Meta AI mobile app.

Q: Where is the pairing button on the case?

A: The pairing button is located about half an inch or 1 cm from the charging port towards the bottom of the case. It is slightly embossed, and tactile when pressed.

Q: Where is the protective tab? What if it is no longer there?

A: There is a small plastic film located in between the folded arm and glasses frame, under the nose bridge. You may or may not be able to locate this because it’s small and could fall out. Tab removal is not essential for onboarding.

Device set up

Q: What are the steps to pair with Bluetooth? Where can I find pairing code information?

A: Select Ray-Ban Meta as your device. With your glasses in the case, press and hold the pairing button on the back of the glasses case for 8 seconds to put your glasses in pairing mode. Leave the glasses in the case throughout the pairing process. Once your glasses are detected by the Meta AI mobile app, you will be prompted to connect. To enable this connection, tap Connect.

Note: If you receive an error message the Meta AI mobile app can’t find your glasses 10 to15 seconds after you press the pairing button on the back of the case, tap Yes, I already removed the tab, then tap No case? and follow the instructions. This will work even though you have a case.

During pairing, you may be prompted to accept permissions that enable your device to work, such as Bluetooth. During the Bluetooth pairing request, you will be asked to confirm a code. You can skip this step and select Pair.

In order for the Meta AI mobile app to pair to your glasses, you will be asked to connect your glasses over Wi-Fi. You may also be prompted to update the software on your glasses. If you are asked, accept the update and leave your glasses in the case during the update process.

At the end of the pairing process, the Meta AI mobile app will tell you to remove the glasses from their case and put them on, and the app will take you on a tour of the various features of the glasses.

Note: If you need to re-pair your glasses, go to your phone’s Bluetooth settings, locate your glasses (RBM xxx) and select “Forget Device”. Place your glasses back in their case and locate the pairing button on the case, a small button half an inch below the USB-C port. You will feel an embossed symbol. Press and hold this button for 5 seconds to put your glasses in pairing mode. Then repeat the pairing process described above.

Note: Once pairing is complete, your glasses will act as the audio output device instead of your phone.

Q: How do Ray-Ban Meta glasses interact with my phone? What audio will come through my glasses vs. my phone?

A: Bluetooth connection will be used to allow a users' phone to find and connect to the Ray-Ban Meta glasses. Once a user completes device pairing via the Meta AI mobile app, all audio should come through the glasses.

Q: Can I change the voice, speaking speed, or default volume of Meta AI?

A: Yes. The voice of Meta AI can be adjusted between low, medium, and high tones. The speaking rate of Meta AI can be adjusted between a range of 0.75x to 1.75x. You can update your preferences by going to Device settings in the Meta AI mobile app, then Meta AI, then Language and voice.

Q: Is the Meta AI mobile app optimized for zoom and magnification?

A: The Meta AI mobile app is compatible with large text sizes if this setting is enabled at the OS level.

Q: What can I do if I encounter any issues with my glasses or the Meta AI mobile app?

A: There are three things you can do.

Ask Meta AI for help by saying “Hey Meta…” and asking a question.
You can report a bug with the Meta AI mobile app when it is open on your phone by shaking your phone and submitting a report.
You can also contact Meta Support by selecting Get support below.