Meta support assistant

Get help with your AI glasses. Set up, troubleshoot, or manage your smart glasses and app.

Fix a problem

How to restart AI glasses

How to pair and unpair AI glasses with the Meta AI mobile app

How to pair and unpair Meta Neural Band with the Meta AI mobile app

How to report a bug on AI glasses

Factory reset AI glasses and charging case

How to force restart Meta Ray-Ban Display and Meta Neural Band

How to factory reset Meta Neural Band

Troubleshoot common issues

Troubleshoot pairing issues with AI glasses

Troubleshoot microphone issues on AI glasses

Troubleshoot AI glasses couldn’t connect with a partner app to share your view

Troubleshoot app connections with AI glasses

Troubleshoot capture button not working on AI glasses

Can't import media while AI glasses are updating on Android

Troubleshoot bluetooth connection error with AI glasses

How to dismiss a persistent notification for the Meta AI mobile app on Android

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