Troubleshoot pairing issues with AI glasses

23 Likes
Updated:5 weeks ago

If you are unable to pair your AI glasses to the Meta AI mobile app, try these troubleshooting steps:

  1. Make sure glasses are charged, turned on, and placed in the case.
  2. Charge glasses for at least one hour or until case LED is green.
  3. Press and hold the pairing button on the back of the case for 5 seconds. Release when case LED pulses a blue light.
  4. Check if your AI glasses show up in your phone's Bluetooth connections. If they do, forget the connection, then try pairing your glasses again.
  5. If that doesn't solve the issue, try deleting and reinstalling the Meta AI mobile app on your phone.
  6. If that doesn't solve the issue, try performing a manual factory reset for your glasses.

If the LED on your glasses is continuously blinking white during pairing, you can force restart your glasses.

If you're still having issues pairing your smart glasses, please contact Meta Store Support.

Share

Was this article helpful?

Yes
No

Still need help?

Tell us what you need support with and we’ll find the best solution for you.

Get answers from the community

If you're having trouble, find answers to your questions from AI Glasses users around the world.