Meta Quest purchased from an unauthorized retailer is reported lost or stolen

If you purchased a Meta Quest from another person or from an unauthorized retailer and the device is reported lost or stolen, Meta may remotely disable your device for security reasons.

When this happens, you will see error messages when you try to use the headset. You won’t be able to use the device.

Devices that have been disabled because they were reported lost or stolen cannot be re-enabled by Meta. Please contact the person or retailer you bought the device from for further assistance.

We recommend buying devices from meta.com or from an authorized retailer. We cannot guarantee support for devices bought from an unauthorized reseller.