Troubleshoot purchases from Meta Store
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This article covers issues with purchasing hardware and accessories from the Meta Store (meta.com).
If you're having trouble placing an order on meta.com there may be an issue with the payment method or billing details you entered.
Try the steps below to complete your purchase:
- Confirm that all of your information is correct during checkout:
- Card number
- Payment method is not expired
- Billing address
- Shipping address
- Postal code
- Use a different accepted payment method
- Contact your financial institution for help
Accepted payment methods:
- American Express
- Discover
- Mastercard
- Visa
- Apple Pay*
- Google Pay*
- PayPal
Notes:
- Apple Pay and Google Pay may not be available to everyone at this time.
- Quest Cash is not accepted on the Meta Store.
Learn more about how to add a payment method.
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