Returns and warranties for accessories purchased on Meta Store
The return and warranty processes for accessories purchased from Meta Store are outlined below. If you have additional questions or need guidance on how to handle your specific situation, please contact Meta Store support.
If you purchased a first-party product from the Meta Store you can return it for a refund through Meta Store within 30 days. After 30 days, if the return is due to an issue covered by warranty, Meta Store support can help process the return or exchange.
If you purchased a third-party product from oculus.com, you can return it for a refund through the Meta Store within 30 days. After 30 days, if the return is due to an issue covered by warranty, you'll need to contact the product's manufacturer for any warranty returns of exchanges.
If you purchased a third-party accessory but did not purchase it through Meta Store, please contact the place you purchased it from for any type of return either inside or outside of the warranty period.