Fix issues with your Meta Portal TV remote
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If you’re having trouble pairing your Meta Portal TV remote during setup:
- Press and hold both the back
and play/pause
buttons on your Meta Portal TV remote at the same time for 10 seconds.
- Unplug your Meta Portal TV, then plug it back in again.
- Perform a factory reset on your Meta Portal TV and follow the on-screen instructions to pair your Meta Portal TV remote.
If your Meta Portal TV remote is unresponsive:
- Make sure the remote has working batteries inserted correctly (both facing the same direction).
- Unplug the power cord from your Meta Portal TV, then plug it back.
- Once it boots, Meta Portal TV should be in pairing mode and searching for a remote (this may take a minute to launch). Press any button on the remote to reconnect when you see Looking for remote on your screen.
- If a remote isn't found by the time the countdown ends, you should see on-screen instructions to pair the remote. To manually pair your remote, press and hold both the back
If the above steps do not resolve the issue, you can try a factory reset on both your Meta Portal TV and remote following these instructions:
- Unplug your Meta Portal TV power cord.
- Press and hold the button on the side of your Meta Portal TV while plugging your Meta Portal TV power cord back in at the same time. You will see a notification and countdown on your TV screen letting you know that your Meta Portal TV will Factory Reset in 10 seconds. Continue holding the button during countdown.
- After your Meta Portal TV restarts, reset your remote by pressing and holding both the play/pause
buttons for 20 seconds.
- Press and hold both the back
If you’re still experiencing issues with your Meta Portal TV remote please contact Meta Store Support at www.meta.com/help/support for assistance.
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