Fix a problem
How to troubleshoot and fix issues with Meta Portal
Browse topics
Call qualityTroubleshoot issues with your call quality and connectivity.
Call quality
Wi-Fi and accessoriesTroubleshoot your Wi-Fi connection and Portal accessories.Wi-Fi and accessories
Device issuesResolve issues with your display.Device issues
Login and resetLearn how to reset your device passcode, factory reset your Portal and more.Login and reset
Tips to help you find contacts on Meta PortalFix audio issues or echo on Meta PortalResolve the error message when you try to make a call on Meta PortalWhy your Meta Portal calls might be freezing, dropping or blurryFix the Meta Portal camera's ability to automatically follow youWhy Meta Portal doesn't ring when you call from the Messenger app
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Read articleStop Meta Portal calls from droppingCheck your Wi-Fi signal on your Meta PortalHelp your Meta Portal find or connect to Wi-FiCharge your Meta Portal GoHow your Meta Portal Go handles overheatingFix issues with your Meta Portal TV remoteHow your Meta Portal Go battery worksPair your replacement Meta Portal TV remote
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Read articleFix display issues with your Meta Portal and Meta Portal TVFix issues with your Meta Portal's touch screenWhy your Meta Portal display might be pixelated, blurry, or freezing during callsWhy your Meta Portal TV might turn your TV on and off unexpectedlyWhy your Meta Portal TV might turn your TV on and off unexpectedly
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