Meta
Meta Portal Help Center
Fix a problem
Call Quality
​
Back to Call Quality
Skip to main content
Meta
AI glasses
Meta Quest
Apps and games
Explore Meta
Support

Related articles

Control the audio settings on your Meta Portal TV
Adjust the volume on your Meta Portal
Stop Meta Portal calls from dropping
Turn off the camera and microphone on Meta Portal
Why Meta Portal doesn't ring when you call from the Messenger app

Still need help?

Tell us what you need support with and we’ll find the best solution for you.
Get support
Meta
FacebookThreadsInstagramXYouTube
Meta Store
Ray-Ban Meta glassesMeta QuestAccessoriesApps and gamesMeta Quest gift cardsRefurbished Meta Quest 3Refurbished Meta Quest 3SRefurbished Ray-Ban Meta glassesMore from Ray-BanMeta Quest: Play now. Pay later.Meta Warranty PlusMeta for WorkMeta for EducationMeta Quest referralsEducation discountBlog
Store support and legal
Meta Help CenterOrder statusReturnsFind a product demoAuthorized retailersLegalTerms of saleMeta Quest safety center
Community
CreatorsDevelopersBusinessesNon-profitsDownload SDKsMade for Meta partner programVR for Good
Our actions
Data and privacyResponsible business practicesElections
About us
About MetaCareersMedia galleryBrand resourcesFor investorsNewsroom
Site terms and policies
Community standardsPrivacy policyTermsCookie policy
App support
Facebook Help CenterMessenger Help CenterInstagram Help CenterWhatsApp Help CenterWorkplace Help CenterMeta Verified
Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Meta Store
Ray-Ban Meta glasses
Meta Quest
Accessories
Apps and games
Meta Quest gift cards
Refurbished Meta Quest 3
Refurbished Meta Quest 3S
Refurbished Ray-Ban Meta glasses
More from Ray-Ban
Meta Quest: Play now. Pay later.
Meta Warranty Plus
Meta for Work
Meta for Education
Meta Quest referrals
Education discount
Blog
Store support and legal
Meta Help Center
Order status
Returns
Find a product demo
Authorized retailers
Legal
Terms of sale
Meta Quest safety center
Community
Creators
Developers
Businesses
Non-profits
Download SDKs
Made for Meta partner program
VR for Good
Our actions
Data and privacy
Responsible business practices
Elections
About us
About Meta
Careers
Media gallery
Brand resources
For investors
Newsroom
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
English (US)

META QUEST

Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.

Financing Options. You may be offered financing options for your Meta purchases. Learn more here.

*Batman: Arkham Shadow is rated Teen with violence, mild blood and language. Offer valid on Qualifying Products purchased from September 25, 2024 through December 31, 2026. Terms apply.

***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2

XBOX is a trademark of the Microsoft group of companies.

RAY-BAN META

Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta AI App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.

OPTIONAL FINANCING

Optional financing is available through third party providers, is subject to an eligibility check by the lender, and may not be available everywhere. See https://www.meta.com/legal/financing-offers/ for additional details. Other restrictions and taxes may apply in accordance with each lender's terms.

‡0% APR financing with Affirm at checkout valid only on purchases of Ray-Ban Meta glasses and cannot be combined with the purchase of any other products.

©2025 Meta.

Fix audio issues or echo on Meta Portal

9 Likes
Updated:4 weeks ago
Meta Portal
Meta Portal TV

If you can’t hear other callers, you can:

  • Adjust the volume.
  • Check your Wi-Fi signal strength.
  • Unplug your Meta Portal, then plug it back in and try the call again.

If other callers can’t hear you, make sure:

  • Plastic packaging isn’t covering your mics.
  • Your camera cover is not covering your mics.

Echo during a call

Echo is when one caller speaks and hears their own voice reflected back at them. If you hear your own voice echoed, that means someone else's device is causing it. If the people talking to you hear their own voices, then your device may be causing the echo.

To figure out which device is causing the echo, mute each person on the call one by one. If the echo goes away while you’re muted, try these steps:

  • Turn down the volume.
  • Move your Meta Portal at least 2 feet away from walls, out of corners and cupboards and away from reflective surfaces (example: windows).
  • Move Meta Portal to a different room.

If you continue experiencing issues, please contact Meta Store Support at www.meta.com/help/support for assistance.

Share
Was this article helpful?
Yes
No