Fix audio issues or echo on Meta Portal

If you can’t hear other callers, you can:

• Adjust the volume.
• Check your Wi-Fi signal strength.
• Unplug your Meta Portal, then plug it back in and try the call again.

If other callers can’t hear you, make sure:

• Your Meta Portal is not muted.
• Plastic packaging isn’t covering your mics.
• Your camera cover is not covering your mics.

Echo during a call

Echo is when one caller speaks and hears their own voice reflected back at them. If you hear your own voice echoed, that means someone else's device is causing it. If the people talking to you hear their own voices, then your device may be causing the echo.

To figure out which device is causing the echo, mute each person on the call one by one. If the echo goes away while you’re muted, try these steps:

• Turn down the volume.
• Move your Meta Portal at least 2 feet away from walls, out of corners and cupboards and away from reflective surfaces (example: windows).
• Move Meta Portal to a different room.

If you continue experiencing issues, please contact Meta Store Support at www.meta.com/help/support for assistance.