Why your Meta Portal calls might be freezing, dropping or blurry
If your calls are pixelated, blurry, dropping or freezing during a call, you or the person you're calling may have a weak signal.
When making video calls, we recommend a download speed of 5Mbps per individual you're calling, for example, a group call with 3 other people would require a download speed of 15Mbps.
If your Wi-Fi signal strength is weak, try the following:
- Move your Meta Portal closer to your Wi-Fi router (internet connection device) and check the signal strength.
- Unplug your Meta Portal, modem (internet connection device) and router, plug them back in and check the signal strength.
- Change your Wi-Fi network and check the signal strength.