Privacy with Assistant
How do I control how Portal handles my voice interactions?
If your Portal is connected to your Facebook account, you can choose to turn off storage of your “Hey Portal” voice interactions in Portal Settings.
To turn off storage of “Hey Portal” voice interactions:
- From Home, tap Settings.
- Tap Assistants.
- Tap "Hey Portal"
- Tap next to “Hey Portal” storage to turn storage on and off.
Even if you turn off storage, you can still use “Hey Portal” but over time the feature may not work as well. When storage is turned off, we won’t keep recordings or transcripts of your voice interactions, which means you won't be able to view, hear or delete them. And we won’t use those voice interactions to improve our voice services and they won’t be reviewed by people.
We log system activity, such as the timestamp for when a voice interaction was made and the general category of the voice interaction. For example, if you said, “Hey Portal, what’s the weather in Seattle?,” we would simply categorize your question as “get weather.” Any voice interactions made before you turned off storage will still be stored.
If your Portal is connected to your Facebook account, you can easily view, hear and delete your voice interactions and transcriptions in Portal Settings or your Facebook Activity Log.
What information is collected for Hey Portal?
When Portal detects the wake word “Hey Portal” or it will start to record and transcribe your voice interaction.
Your voice interaction includes your voice command such as “Hey Portal, call Mom” or “Hey Portal, what’s the weather today?” Voice interactions may also include ambient noise or background conversation that happen when you say a voice command to Portal. And voice interactions may also include a “false wake” recording, which is when Portal mistakenly hears a Portal specific wake word and starts to record.
If Portal detects a Portal specific wake word, you’ll see a visual confirmation at the bottom of the screen. As Portal voice commands improve over time, it will get better at identifying and reducing the number of “false wakes” so you can have a better “Hey Portal” experience.
To view, hear and delete your Portal voice commands:
- From Home, tap Settings.
- Tap Assistants.
- Tap “Hey Portal”
- Tap “Hey Portal” activity.
You can also manage your voice commands in your Facebook activity log. Learn how to use your Facebook activity log on the Facebook Help Center. Your Alexa voice commands are not included in your Portal voice activity log.
Keep in mind that people with and without Portal profiles can use “Hey Portal."
When anyone in your household says a voice command, that voice command will be accessible in the voice activity log of all Portal profiles associated with the device.
Does Portal record all of my conversations? How do I know when Portal is recording?
When Portal hears the wake word “Hey Portal," Portal activates and you will see a visual confirmation at the bottom of the screen. Additionally, you can have Portal play a beginning and ending sound when it processes a "Hey Portal" voice interaction. You can turn this on in Portal Settings > Privacy.
Does Facebook keep recordings of my voice commands?
Like other voice-enabled devices, Portal listens for a wake phrase (“Hey Portal”) and, once detected, processes and records your voice command. Accounts connected to your Portal can view and delete the history of Portal voice commands in their Facebook Activity Log.
- Like with other voice assistants, Portal may mistakenly hear a wake word when you haven't said one. You'll find recordings of these instances marked as [Portal name] could not transcribe audio in your Facebook activity log, where you can access, manage and delete them.
- This will include audio, but not a transcript.
- We use voice command recordings and transcripts to fulfill your requests and to improve our products and services.
- If you have Alexa enabled, you can manage your Alexa voice history in the Alexa app.
How do you use my Hey Portal voice interactions?
“Hey Portal” voice interactions are used in a few different ways. Primarily, they are used to process and carry out your voice command. When you say “Hey Portal,” your voice command is sent to Facebook’s servers in real-time to process and respond to your request unless the wake word is detected during a WhatsApp call. We use stored “Hey Portal” voice interactions to help make our voice services get smarter, more accurate and better for everyone.
We use a combination of human review and machine processes to troubleshoot and train our speech recognition systems. Lastly, we use “Hey Portal” voice commands to promote safety and integrity, and to help keep people safe on and off Facebook products. You can learn more about this in the Facebook Data Policy.
Can other people using my Portal see and access my voice interactions and settings?
When you add other Portal profiles to Portal, anyone with a Portal profile will be able to see, hear and delete your voice interactions stored in the Portal activity log. They can also change Assistant settings, including the voice interaction storage setting. If you or another profile on your account turns off voice interaction storage, no voice interactions will be stored for anyone who uses Portal voice commands. If you or another profile on your account turns on voice interaction storage, all Portal voice interactions will be stored.
If you or another profile on your account is removed from Portal, that person will no longer be able to perform these actions. Learn more about how to add profiles to Portal.
How long “Hey Portal” voice interactions are kept
When Store Transcripts is on, transcripts and related data about your voice interactions will be stored for up to 1 year, unless you delete them sooner.
When Store Voice Recordings is on, recordings of your voice interactions will be stored for up to 1 year, unless you delete them sooner. We delete "false wakers" or misactivations within 90 days of detection by our systems.
When we delete voice interactions, they will no longer appear in your “Hey Portal” Voice Interaction Activity log or Facebook Activity Log and will be deleted from our systems and no longer used as part of our trained review or machine learning.
You have the option to manage, view or delete the storage of your Meta Portal voice interactions. You can also download your Meta Portal voice interactions.
Why do you do human review of Hey Portal voice interactions?
We use both machine processes and human reviewers to train and improve our voice services to help make our voice services get smarter, more accurate and better for everyone. Making sure that our voice services can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Human reviewers are particularly helpful in identifying voice interactions that machines are likely to misinterpret.
For example, someone might say "Newark," but with their accent, Portal could interpret what they said as "New York." Human reviewers are also useful in evaluating how well “Hey Portal” executes on your voice command. For example, we can evaluate if Portal actually called the person you meant to call, and help improve Portal to respond more accurately over time.
Some third party apps or services on Portal, like Spotify, will respond to your “Hey Portal” voice commands. In order for this to work, Portal sends information to these third party apps or services to help them provide the requested services, such as the subject of your request or a text version of your “Hey Portal” voice command to the third party providing that app or service.
Keep in mind that if you use a third party specific wake word like “Alexa” to activate a third party voice service, that information will be processed by that third-party service, not Facebook, and will be subject to that third party’s terms and policies.
If your “Hey Portal” voice interactions are stored, we may also share them with a team of vetted, trained transcription vendors and select Facebook employees who assist in reviewing voice interactions so that we can more accurately respond to your voice commands.
We also may share Portal voice interactions with a third party if the law requires us to do so.
For more details, see the Facebook Data Policy.