Getting Started with Portal
How Meta Portal TV is different from the other Meta Portals
Pair your Meta Portal TV remote
Set up your Meta Portal Go
How to clean your Meta Portal
Meta Portal care tips
Connect your Meta Portal to a TV, computer monitor or Ethernet
Add a WhatsApp account to your Meta Portal
Add or remove Favorites on your Meta Portal
Download the Portal app
Connect or disconnect Alexa on your Meta Portal
Set up or change the Wi-Fi network on your Meta Portal
Use low power mode on Meta Portal Go
Set up your Meta Portal
Manage household mode on Meta Portal
Put your Meta Portal in “sleep” mode
How to use your Meta Portal TV remote
Set up your accounts on your Meta Portal
Languages supported on Meta Portal
What you need to set up your Meta Portal
Tips for using the Portal app
Items included with your Meta Portal
Calling
Calling Basics
Call options on Meta Portal
Call someone using their Facebook relationship name or nickname
Add others to a call on your Meta Portal
Call your Meta Portal using the Portal app
Who you can call or receive calls from on your Meta Portal
Group Calls
Use Messenger Rooms on your Meta Portal
Lock or end your Room on your Meta Portal
Make group calls on your Meta Portal
Call settings and controls
Use AR Effects during a call on your Meta Portal
Control the camera during a call on your Meta Portal
Create or edit a custom nickname on your Meta Portal
Change the call settings on your Meta Portal
Contacts
Manage how contacts see your availability on Meta Portal
See if contacts are available for a call on your Meta Portal
Add or remove contacts from your Meta Portal
Settings and Accessories
General settings
Schedule Do Not Disturb on Meta Portal
Change the weather location on your Meta Portal
Change the language settings on your Meta Portal
Update the software on your Meta Portal
Share feedback about your experience with Meta Portal
Display and Audio
Adjust the brightness of your Meta Portal display
Turn off the camera and microphone on Meta Portal
Adjust the display settings on your Meta Portal
Adjust the volume on your Meta Portal
Control the audio settings on your Meta Portal TV
Assistants
Use voice interactions with your Meta Portal
Change the voice for “Hey Portal”
How “Hey Portal” voice commands work
How “Hey Portal” works with other voice services
Voice commands you can use with “Hey Portal”
Accessories
How HDMI-CEC works on Meta Portal TV
Connect Bluetooth devices to your Meta Portal
Accessibility
Turn on closed captioning for your Meta Portal
Adjust the accessibility settings on your Meta Portal
Set up your Meta Portal using screen reader
Apps and Photos
Apps
Use Meta Portal Companion to control your Meta Portal from your Mac
Use Story Time to read children's books on Meta Portal
Add new apps to your Meta Portal
Connect music accounts to Meta Portal
Control your Meta Portal TV using the Portal app
Remove apps from your Meta Portal home screen
Use the web browser on Meta Portal
Stream Netflix on Meta Portal TV
Mic Drop on Meta Portal TV
Photos on Portal
Share a Meta Portal album with others
Choose which photos to display on your Meta Portal
Ambient Mode on Meta Portal
Manage your photos using the Portal app
Manage your Meta Portal’s home screen
Make sure Superframe displays photos in the highest possible quality
Fix a problem
Wi-fi and Accessories
Pair your replacement Meta Portal TV remote
Charge your Meta Portal Go
How your Meta Portal Go battery works
How your Meta Portal Go handles overheating
Fix issues with your Meta Portal TV remote
Stop Meta Portal calls from dropping
Help your Meta Portal find or connect to Wi-Fi
Check your Wi-Fi signal on your Meta Portal
Call quality
Resolve the error message when you try to make a call on Meta Portal
Tips to help you find contacts on Meta Portal
Why Meta Portal doesn't ring when you call from the Messenger app
Fix audio issues or echo on Meta Portal
Fix the Meta Portal camera's ability to automatically follow you
Why your Meta Portal calls might be freezing, dropping or blurry
Device and Assistant
Help “Hey Portal” and Alexa understand you
Stop “Hey Portal” and Alexa from turning on by mistake
Tips to get “Hey Portal” or Alexa to turn on
Fix display issues with your Meta Portal and Meta Portal TV
Fix issues with your Meta Portal's touch screen
Why your Meta Portal display might be pixelated, blurry, or freezing during calls
Why your Meta Portal TV might turn your TV on and off unexpectedly
Why your Meta Portal display might be pixelated, blurry, or freezing during calls
Login and reset
Perform a factory reset on your Meta Portal
Find your Meta Portal's serial number
Change your forgotten passcode for your Meta Portal
Reset your Facebook password if you can't log in to Meta Portal
Profiles and Privacy
Profile and Account management
Use household mode on Meta Portal
Add or remove profiles from your Meta Portal
Why you may be asked to log in to your Meta Portal again
Remove a Facebook account from a Meta Portal remotely
Options for parental supervision on Meta Portal
Set up passcodes for your Meta Portal
Why you have to log in with Facebook to view or edit certain settings on Meta Portal
Use Meta Portal safely with children in your home
Portal privacy questions
Manage website permissions using Browser on Meta Portal
Meta Portal audio and video calling privacy
Verify end-to-end encrypted Messenger calls on Meta Portal
How we protect your privacy during human review
View regulatory information about your Meta Portal
How your Meta Portal information may be used for ads
Learn more about the types of data displayed in the Apple App Privacy Details for Portal App
View, download and delete your Meta Portal information
Report Facebook or Instagram content on Meta Portal for intellectual property infringement
Privacy settings on Meta Portal
Privacy with Assistant
Download your “Hey Portal” information
How “Hey Portal” voice interactions are used
“Hey Portal” voice interactions can be shared with others
How to know when Meta Portal is recording what you say
Manage how Meta Portal handles voice interactions
Information collected from “Hey Portal” voice interactions
Who can access your Meta Portal voice interactions and settings
Why humans review “Hey Portal” voice interactions
How long “Hey Portal” voice interactions are kept
Meta Portal apps for work
Use calling and calendar apps on Meta Portal
Use Microsoft Teams on Meta Portal
Join Zoom video calls on Meta Portal

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Meta Quest health & safety information
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Data and privacy
Safety and expression
Responsible business practices
Elections
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Support SMB
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Facebook Help Center
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Site terms and policies
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Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
Meta Warranty Plus
VR for Good
Forums
Referrals
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Creators
Download SDKs
Developers
Made for Meta partner program
Safety information for parents & pre-teens
Meta Quest health & safety information
Meta Quest safety center
Meta for Work
Meta Avatars
Smart glasses
Shop Ray-Ban Meta smart glasses
Ray-Ban Stories
Privacy information
Supported countries
Support and legal
Shop Help Center
Order status
Returns
Find a product demo
Legal
Terms of sale
Our actions
Data and privacy
Safety and expression
Responsible business practices
Elections
COVID-19 response
Regulations
About us
About Meta
Media gallery
Brand resources
For investors
Our community
Support SMB
Giving together
Social impact
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
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META QUEST

Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Meta accounts for ages 10+ on Meta Quest 2 and 3; all other Meta Quest headsets for ages 13+. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

Certain apps and experiences will be available by winter 2023.

META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.

Financing Options. You may be offered financing options for your Meta purchases. Learn more here.

*Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2

RAY-BAN | META SMART GLASSES

Ray-Ban Meta smart glasses require a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Meta smart glasses only available in select countries. Features, functionality and content are subject to change or withdrawal at any time. Please visit https://www.meta.com/smart-glasses/#faq for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Meta smart glasses, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices. Additional account registration, terms and fees may apply.

‡EXTENDED HOLIDAY RETURNS

Extended Holiday Return Period: Products ordered November 1, 2023 through January 1, 2024 on meta.com are eligible to be returned through January 31, 2024. Return requests must be completed by end of day January 31, 2024 (local time) to be eligible. Excludes gift card purchases. Standard return terms otherwise apply, see our Terms of Sale for more information.

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Profile and account management

Profile and accounts

Add or remove profiles from your Meta Portal
Set up passcodes for your Meta Portal
Why you may be asked to log in to your Meta Portal again
Remove a Facebook account from a Meta Portal remotely
Why you have to log in with Facebook to view or edit certain settings on Meta Portal

Parental controls and Household mode

Options for parental supervision on Meta Portal
Use Meta Portal safely with children in your home