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Report a bug on Meta Quest

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Updated: a week ago

Reporting a bug helps Meta to understand and resolve the problem. If you discover a broken feature or bug while using Meta Quest headset, you can send us a report from your headset or the Meta Horizon mobile app.


Report a bug from your headset

  1. Press Meta button / Oculus button on your right Touch controller to pull up your universal menu.
  2. Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  3. Select Report problem.
  4. Select Include or Don't include to add complete logs and diagnostics.
  5. Follow the instructions to submit your report.

You can also quickly press the Meta button / Oculus button on your right Touch controller five times in a row to open the bug report tool.


Report a bug from the Meta Horizon mobile app

  1. On your phone, open the Meta Horizon app.
  2. Tap Menu at the top of your Horizon Feed.
  3. Scroll down to Support, then tap Report an issue.
  4. Tap Report a problem, then type an explanation where prompted.
  5. Tap Send in the top right.

Note: When you report a bug, information about your device, account and the apps you're currently running will be automatically included in this report. You're also able to choose to include complete logs and diagnostics, such as user activity logs, network logs and crash reports associated with your device. These may contain details that help us better understand and fix issues.

You will not get a direct reply to your report. If you need assistance, please contact Meta Store Support.


What information do we collect when someone reports a bug?

When someone reports a bug with Meta Quest we collect:

  • Account level information
  • Apps the person is running
  • Basic information about the device

What information can someone choose to include when reporting a bug?

When someone reports a bug with Meta Quest they can also choose to include complete logs and diagnostics, such as:

  • Activity logs
  • Network logs
  • Thermals
  • Battery performance
  • Memory usage
  • OS level systems
  • Apps running and errors you have experienced

We use this information to better understand and fix the issues you're reporting. These reports are stored for up to 90 days and are automatically deleted after that.

Your choice to include complete logs and diagnostics is independent and separate from the control to share additional data with Meta when using Meta Quest devices.

If you are interested in tracking the status of a reported security vulnerability (example: remediation status, follow-up questions), we invite you to submit the report through Meta’s Bug Bounty Program. If valid, you might be eligible to receive a payout for reporting the vulnerability to us.


Troubleshooting

If you are experiencing problems, these articles can help you to troubleshoot common issues:

  • Troubleshoot Meta Quest Link
  • Troubleshoot a black screen
  • Troubleshoot your Wi-Fi connection
  • Troubleshoot Meta Quest Touch Pro controllers
  • How to fix tracking issues with your Meta Quest controllers
  • Troubleshooting object drift during mixed reality experiences
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