Quest 2 Removable Foam Facial Interface Recall
As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We’ve been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators.
The safety and comfort of every customer is our top priority. As part of this commitment we are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners globally.
To request a Quest 2 Silicone Cover, click or tap on “Start Your Process” and follow the instructions below. For those who have additional questions please refer to the FAQs here.
To find your Quest 2 serial numbers:
- Headset: On the right side of your headset, gently pull the strap back away from the strap arm until it pops off. Your headset serial number will be on the inside of the strap arm.
- Box/packaging: On the outside of your Oculus Quest 2 box, look for a white sticker marked with a barcode. Under the barcode, find S/N followed by the 14-digit serial number.
- My Account: From your My Account page, go to the Devices section and your headset and its serial number can be found here.
- Oculus App: Open the Oculus app and click Devices at the bottom. Your headset and its serial number can be found here.
Frequently Asked Questions
What is happening?
We received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface.
The rate of reports remains small, but we are voluntarily taking further steps in cooperation with regulators.
Please visit our facial interface recall page for more information.
How do I install and clean the Quest 2 Silicone Cover on my Quest 2?
To install and clean your new Quest 2 Silicone Cover, you can follow the instructions provided here.
Important: do not discard your current foam facial interface, as you will need it in order to install the Silicone Cover correctly.
How is the facial interface impacting certain consumers?
A small percentage of consumers are experiencing skin irritation. The vast majority of cases are mild and cases should resolve on their own.
Is Quest 1, Rift, Rift S or Go impacted?
No. Quest 1, Rift, Rift S and Go are not part of the recall.
If I am experiencing skin irritation, what should I do with my Quest 2?
If you are experiencing skin irritation where the facial interface meets the face, please stop using your Quest 2.
If you have purchased a Quest 2, you are eligible to receive a Quest 2 Silicone Cover for free. Please visit our Quest 2 Silicone Cover website to learn more.
I purchased a Quest 2 for someone else, what should they do if they experience these issue?
If the person using the headset is experiencing skin irritation, they should stop using the Quest 2.
If they would like to receive a Quest 2 Silicon Cover for free, please visit our Quest 2 Silicone Cover website to learn more.
If I don’t have a skin irritation can I still get a replacement facial interface?
Yes, if you have purchased a Quest 2, you are eligible to receive a Quest 2 Silicone Cover for free.
Are facial interfaces in the Fit Pack eligible to receive a Quest 2 Silicone Cover?
Yes, facial interfaces in the Fit Pack are eligible. As you go through the silicone cover redemption process, you can indicate you purchased a Fit Pack and these covers will ship separately when they become available. They will be free and available to anyone who has purchased a Fit Pack.
How do I check the status of my Quest 2 Silicone Cover order?
Please go to your account to check the status of your order.
Oculus for Business
Are Quest 2 headsets purchased through the Oculus for Business program eligible for the Quest 2 Silicone Cover?
Yes. Quest 2 headsets purchased through Oculus for Business are eligible to receive the Quest 2 Silicone Cover.
Is there a way for Oculus for Business customers who have multiple headsets to request a Quest 2 Silicone cover in bulk?
Please open a support ticket and our premium support team can help with your request.
Can I get a Quest 2 Silicone Cover for my order that I have not received yet?
Please open a support ticket and our premium support team can help with your request.
Does this recall affect Oculus Go headsets purchased through Oculus for Business?
No, the facial interface recall only affects Oculus Quest 2.
Can remote workers have the cover replaced directly or does this need to be centrally managed?
If you are a remote worker, please contact your Oculus for Business admin to request a Quest 2 Silicone Cover.