Troubleshoot cloud streaming lag and slow Wi-Fi connections
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Updated:2 weeks ago
If you're having issues connecting to your network, the inability to install games and apps, internet latency, AirLink connectivity or other Wi-Fi issues, you can use the RouteThis Helps app to scan your network. The app will find issues with your network specific to your Meta Quest, then let you know if you can fix them or if you should contact Meta Store Support.
To get the RouteThis app and troubleshoot your network:
- Download RouteThis Helps app on your iOS or Android phone or tablet.
- Open RouteThis Helps app and tap Begin.
- Enter the code FBRL.
- Select the issue you are experiencing. If you select "Wi-Fi Coverage" a tool will help you identify if your current area has poor Wi-Fi coverage. Other options will scan your network for other issues.
- Stand within six feet of your headset and tap Next, then tap Network Scan.
- The scan takes about two minutes. Keep the app open while the scan is running.
- When the scan finishes, you'll see a screen dsplaying your Wi-Fi speed result. Tap Review and follow the instructions in the app.
If you're still having issues with Wi-Fi, find Your Key in the top right of the RouteThis Helps app and include this key code if you contact Meta Store Support.
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