Troubleshoot a charging problem with your Oculus Go
Updated:48 weeks ago
Visit this charging guide for help with charging the Elite Strap, as well as Meta Quest 2, Quest Pro, Quest 3 and Quest 3S headsets.
If you're experiencing issues charging your Oculus Go headset:
- Only charge your Oculus Go headset using included equipment or a cable and adapter meeting the following specifications:
- USB 2.0 Micro-B cable
- 10W (5V 2A) AC adapter
- For use only with IEC/EN 60950-1 Rated Input: 100-240 Vac/0.35 A, Output: 5 Vdc, 2 A max, double insulated, with LPS output, or equivalent.
When charging, ensure your charging cable is connected to your headset properly.
- Make sure the LED light on the top of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
When your headset isn't charging and isn't in use, make sure the proximity sensor within your headset is not blocked by the headset straps or other items.
- The proximity sensor is located above the bridge of the nose within your Oculus Go headset.
If you need more assistance, please contact Meta Store Support.
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