Troubleshoot initial setup issues on Meta Quest Pro

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Updated:28 weeks ago

If you’re having trouble with the initial setup of your Meta Quest Pro, try the following steps.

Update and reinstall the Meta Horizon mobile app

  • Check your phone's app store and confirm that you’re using the most up to date version of the Meta Horizon mobile app.
  • Uninstall and reinstall the Meta Horizon mobile app from your mobile device.

Check your Wi-Fi network

The Meta Horizon mobile app can't find headsets that are on a different network. Make sure that your headset and the mobile device you’re using with the Meta Horizon app are both on the same Wi-Fi network.

Clear your Bluetooth cache

Note: Clearing your phone's Bluetooth cache affects all your paired Bluetooth connections. If you clear this cache, you’ll need to pair any previous devices that you want to use with your phone again.

Sometimes, pairing issues can be resolved by clearing your Bluetooth cache on your phone.

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