If you have a problem with your Meta Quest and you're not able to solve it by troubleshooting, try contacting Meta Store Support to see if you need additional service.
We will work closely with you to troubleshoot your issue and determine the appropriate service solution:
If we determine that your best option is a replacement, here’s how the process works:
To check if your device is in warranty, go to https://www.meta.com/my/devices/. You may need to log into your Meta account.
Please do not ship anything back until you've received your RMA email, which will describe exactly what needs to be returned. It’s important to send only the device listed in the What to return section of the RMA email.
Please check the serial number to make sure you return the right device.
If you are unsure of what you need to return, contact Meta Store Support for further details. If you do not have an open case with Meta Store Support, contact us.
You can also check your RMA email for details.
It usually takes about 8 to 12 business days from the time you ship your Meta Quest device for us to receive it and send a replacement to you.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.
If you're having issues with your headset's software, you can use the software update tool to fix software-related issues.
META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN META
Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta View App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.
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