For Meta-manufactured products: If you have a problem with your Meta product and are not able to solve it by troubleshooting, please visit Meta Store Support to troubleshoot your issue and determine the appropriate service solution.
When you contact Meta Store Support, you may be asked to provide:
If your Meta product is eligible for warranty support under Meta’s Limited Warranty, Meta Store Support may determine a replacement is your best option and can help with the process.
To check if your device is in warranty, go to https://www.meta.com/my/devices/. You may need to log into your Meta account.
For third-party products: If you purchased a third-party product from Meta Store and have a warranty-related concern, please contact the product's manufacturer.
If you purchased a third-party product from another retailer, please contact that retailer for further assistance.
If your device is not eligible for warranty support, Meta Store Support will work with you to facilitate the appropriate out-of-warranty service solution.
Additionally, keep in mind that:
If we determine that your best option is a replacement, here’s how the process works:
You have 30 days from the day you receive the RMA email to return your device.
The video at the top of this article provides more detailed return instructions.
Please do not ship anything back until you've received your RMA email, which will describe exactly what needs to be returned. It’s important to send only the device listed in the What to return section of the RMA email.
Please check the serial number to make sure you return the right device.
If you are unsure of what you need to return, contact Meta Store Support for further details. If you do not have an open case with Meta Store Support, contact us.
You can also check your RMA email for details.
When your return has been delivered to our distribution center, it usually takes 3-5 business days for return processing and 5-7 business days for replacement shipping.
You should receive a shipping confirmation email once your replacement order has been processed.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.
If you would like to return a device you purchased on Meta Store, you can start your request on meta.com. Learn more about returns.
If you're having issues with your headset's software, you can use the software update tool to fix software-related issues.
META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN META
Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta AI App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.
OPTIONAL FINANCING
©2025 Meta.