Troubleshoot setting up a Meta Horizon profile
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Updated:9 weeks ago
Find troubleshooting tips for setting up a Meta Horizon profile.
Common error messages
You may see an error message when you try to create your profile. Some common error messages include:
- Username is not available: Choose a different username. Username must:
- Be between 3 - 30 characters in length
- Contain at least one letter
- Start and end with a letter or number
- Only use numbers, letters, underscores and periods
- Not have consecutive underscores or periods
- There is already a profile associated with this email: Choose a different email address.
- Something went wrong: You may see this message due to missing information, use of a flagged username, or the username doesn't meet the requirements listed above.
If you're adding additional profiles to your headset
Before adding an additional profile to your Meta Quest headset, the person will need to create an account and Meta Horizon profile, if they don’t already have them.
To switch between profiles, put on your headset and select the profile you want to use. You can also select your profile in the universal menu, then select Switch profile.
If you're being asked for a device code you can't find
If you’re wearing your headset, look for the code on your screen.
- If your headset is working, you may be able to exit out of the screen asking you for a device code. Press
Meta button or
Oculus button on your right Touch controller to exit the screen.
- If your headset isn’t working, please try the troubleshooting tips in the following sections.
If you created a profile but your apps and data are missing
Make sure you’re logged in correctly
- If you added your Meta Horizon profile to the same Accounts Center as Facebook or Instagram, make sure you’re using Continue with Facebook or Continue with Instagram to log into the correct Meta Horizon profile.
- Don’t select Use mobile number or email. If you do, a new profile will be created that doesn’t contain apps and data you’ve downloaded in the past.
- If this happens, you can delete this new Meta Horizon profile. Log into the right one by clicking Continue with Facebook or Continue with Instagram.
Continue without Facebook or Instagram
- If you selected Use mobile number or email while setting up a new profile, do not log into the profile using your Facebook or Instagram information. Doing so may create an additional Meta Horizon profile that doesn't have your apps and data associated with it.
- If you accidentally selected Use mobile number or email:
- Go to auth.meta.com and click Continue with Facebook or Continue with Instagram.
- If you are prompted to create a new profile, skip to step 3.
- Go to accountscenter.meta.com and move your Facebook or Instagram from this Accounts Center.
- Go to auth.meta.com and click Use mobile number or email using the email address or phone number associated with your profile.
- If you can't find the email address associated with your profile, please contact Meta Store Support.
- Once you're logged in with your previous profile, go to https://accountscenter.meta.com/connected_experiences/single_sign_on and add your Facebook or Instagram to the same Accounts Center.
If you're having problems after creating a profile
If you're having problems after setting up a profile, here are a few things you can try:
- Restart your headset, then connect the Meta Horizon app to your headset. Make sure that Bluetooth on your phone is turned on.
- Log out of the devices where you're currently logged in.
- In your headset, you should now see instructions for how to log back in. Follow the on-screen instructions. After you log back in, your device should restart. If it does not, you can manually restart your headset.
- If you're having problems with an additional profile on your device, move it out of your Accounts Center and then re-add it.
- Learn how to manage the email address associated with your profile.
- Perform a hard reboot by holding down the power button for 30 seconds, until you hear the device turn back on.
- Update your device using the software update tool . This tool lets you update your device's software, even when the device itself is unresponsive.
If you're still having problems after trying these solutions, please contact Meta Store Support.
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