What to do if you can’t set up a Meta Horizon profile

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Updated:about an hour ago

Find troubleshooting tips for setting up a Meta Horizon profile.

Common Meta Horizon profile error messages

You may see an error message when you try to create your profile. Some common error messages include:

Username is not available: Choose a different username. Username must:
- Be between 3-30 characters
- Contain at least one letter
- Start and end with a letter or number
- Only use numbers, letters, underscores and periods
- Not have consecutive underscores or periods
There is already a profile associated with this email: Choose a different email address.
Something went wrong: You may see this message due to missing information, use of a flagged username, or the username doesn't meet the requirements listed above.

If you're adding additional profiles to your Meta Quest headset

Before adding an additional profile to your Meta Quest headset, the person will need to create an account and Meta Horizon profile, if they don’t already have them.

To switch between profiles, put on your headset and select the profile you want to use. You can also select your profile in the universal menu, then select Switch profile.

If you're being asked for a device code you can't find

If you’re wearing your headset, look for the code on your screen.

If your headset is working, you may be able to exit out of the screen asking you for a device code. Press Meta button or Oculus button on your right Touch controller to exit the screen.
If your headset isn’t working, try the troubleshooting tips in this article.

If you created a Meta Horizon profile but your apps and data are missing

Make sure you’re logged in correctly

If you added your Meta Horizon profile to the same Accounts Center as Facebook or Instagram, make sure you’re using Continue with Facebook or Continue with Instagram to log into the correct Meta Horizon profile.
- Don’t select Use mobile number or email. If you do, a new profile will be created that doesn’t contain apps and data you’ve downloaded in the past.
- If this happens, you can delete this new Meta Horizon profile. Log into the right one by clicking Continue with Facebook or Continue with Instagram.

Continue without Facebook or Instagram

If you selected Use mobile number or email while setting up a new profile, do not log into the profile using your Facebook or Instagram information. Doing so may create an additional Meta Horizon profile that doesn't have your apps and data associated with it.
If you accidentally selected Use mobile number or email:
1. Go to accountscenter.meta.com and move your Facebook or Instagram from this Accounts Center.
2. Once you're logged in with your previous profile, go to your single sign-on settings in Accounts Center and add your Facebook or Instagram to the same Accounts Center.

If you're having problems after creating a Meta Horizon profile

If you're having problems after setting up a profile, here are a few things you can try:

Restart your headset, then connect the Meta Horizon app to your headset. Make sure that Bluetooth on your phone is turned on.
Log out of the devices where you're currently logged in.
- In your headset, you should now see instructions for how to log back in. Follow the on-screen instructions. After you log back in, your device should restart. If it does not, you can manually restart your headset.
If you're having problems with an additional profile on your device, move it out of your Accounts Center and then re-add it.
Learn how to manage the email address associated with your profile.
Perform a hard reboot by holding down the power button for 30 seconds, until you hear the device turn back on.
Update your device using the software update tool. This tool lets you update your device's software, even when the device itself is unresponsive.

If you're still having problems after trying these solutions, contact Meta Store Support.