Refunds for apps and games purchased on Meta Horizon Store

You can request a digital refund for apps and games you purchased on Meta Horizon Store. You can request a refund on this page, on meta.com, in the Meta Horizon mobile app and in your headset.

Eligibility and timing

You may be eligible for a digital refund if you:

You won’t be able to access the content while we process your request. It takes 5-7 business days to review, verify and process refund requests. Previously refunded content, in-app purchases and subscriptions can't be refunded. Learn how to cancel a subscription.

If your refund is approved, we’ll credit your original payment method. For faster refunds, you can also choose to receive your refund in Quest cash.

Learn more about refunds and returns in our Content Refund Policy.

Refunds for purchases made for a child's Meta account

If you’re a parent or guardian and want to request a refund for an app or game that you purchased for your child’s Meta account, you'll need to first access your child's account, then follow the steps below to request a refund. To access your child's account, log in using your information, then continue as your child. All refund terms and conditions apply.

Request a refund now

If you have eligible content, you can request a refund here.

Other refund methods

You can request a refund on meta.com, in the Meta Horizon mobile app and in your headset.

Check refund status

You can check your refund status on meta.com and in the Meta Horizon mobile app.

If you haven't received your refund within 7 business days from the day your refund was approved, we recommend that you contact your payment provider for help.