How to fix tracking issues with your Meta Quest controllers
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Updated:32 weeks ago
If you're using unsupported third-party controller accessories, such as sleeves, covers, or stickers, you may experience issues with controller pairing or tracking. If this happens, we recommend removing the unsupported accessory to see if that resolves the issue.
If you’re having issues with controller tracking, here are a few things you can try:
- Ensure your area is well lit, with enough light to clearly see, but not direct sunlight.
- Ensure your area is free of small lights such as Christmas lights or LED strips.
- Ensure your area is free of any reflective surfaces such as mirrors, glass or polished marble.
- Ensure the tracking cameras on your headset are clean following our recommended maintenance and care guidelines.
- Ensure your environment is free of any obstructions between the tracking cameras and the controllers.
- If your controllers have removable batteries, try removing the batteries from your controllers for at least 30 seconds before reinstalling.
- Power off and restart your headset.
- Unpair and re-pair your controllers to the headset.
- As a last resort, a factory reset may help to resolve your tracking issues.
If you need further assistance, please contact Meta Store Support.
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