Upload customs info for Quest Pro or Quest 3 orders to Taiwan
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Updated:50 weeks ago
Customers who have purchased a Meta Quest Pro or Meta Quest 3 for delivery to Taiwan should follow the following steps in order to clear customs:
- Ensure the recipient listed on the order is the same person who will be declaring import into Taiwan.
- Save your order confirmation and dispatch confirmation emails from Meta. (Note: The dispatch confirmation email will be sent once your item is dispatched and includes tracking information).
- Download the EZ Way App.
- Look for contact from FedEx. FedEx will contact you via email or through your tracking updates.
When prompted by FedEx, use the EZ Way App to upload the following documents:
- Authorization Letter (“POA”), provided by FedEx. This document will allow FedEx to assist with import formalities and file information on your behalf.
- Self-Use Declaration Form, provided by FedEx. This document declares to the Taiwan NCC that the VR device is for your own personal use only and provides relevant technical information about the device.
- Proof of Purchase (“POP”). Your shipment confirmation email from the Meta Horizon Store will serve as Proof of Purchase.
- A form of identification.
Meta Quest Pro: View the technical specifications in English and in Chinese.
Meta Quest 3: View the technical specifications in English and in Chinese.
Note: If you are unable to use the EZ Way App, FedEx will accept the required documents via email.
You can find your order status, tracking information, and receipt of your order by visiting www.meta.com/order/find. If you need any other assistance, please contact Meta Store Support.
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