Meta Quest Headset Wi-Fi Troubleshooting
If you're having trouble with your Meta Quest 2 not detecting or connecting to Wi-Fi during the initial setup, check out these initial setup troubleshooting steps.
If you receive an error while trying to connect to Wi-Fi, you may need to connect your Meta Quest 2 or Meta Quest to another Wi-Fi network. Some possible causes for Wi-Fi issues with your headset include:
- Captive Portals: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Meta Quest 2 or Meta Quest, but may work after your initial setup.
- Weak signal: If your Wi-Fi network signal is weak, your headset may not see it. Try moving closer to the router (internet connection device), or switching to another Wi-Fi network that has a stronger signal.
- Incorrect password: Make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and reentering your Wi-Fi password.
To change the Wi-Fi network your headset is connected to using the Meta Quest mobile app:
- Turn on your Meta Quest 2 or Meta Quest and open the Meta Quest mobile app on your phone.
- Tap Devices in the bottom menu, then select the headset that you are currently using.
- Tap Wi-Fi.
- Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
- Tap Connect to Wi-Fi.
To change the Wi-Fi network your headset is connected to from your headset:
- Press on your right Touch controller to pull up your universal menu.
- Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
- Select Wi-Fi.
- Select the Wi-Fi network you'd like to connect to and enter the password.
- Select Connect.
To troubleshoot Wi-Fi issues using RouteThis Helps:
You can use RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues.
Download RouteThis Helps app on your iOS or Android phone or tablet.
Open RouteThis Helps app and tap Begin.
Enter the code FBRL.
Stand within 6 feet of your headset and tap Next, then tap Network Scan.
- The scan takes about 2 minutes. Keep the app open while the scan is running.
When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.
If you still can't connect to Wi-Fi, please contact Support. In the top right of the RouteThis Helps app, find Your Key and include this key code in your Support request.