Solve Quest Link audio issues
If you don’t hear any sound, or are having trouble with your mic when using meta quest Link, make sure that your software is up to date and that the volume is not muted on the device and computer. Next, check the audio input and output sources for both your headset and on your PC.
To check the audio input and output for your Meta Quest:
To check the audio input and output for your PC:
Additionally, if you are using any third party VR software on your PC, make sure that Oculus Virtual Audio Device is set as your audio input and output source there as well.
If you've received an error message while using your Meta Quest 2 with Link, please try these troubleshooting steps:
Enabling the Virtual Audio Device
While the error message and your PC both reference headphones as the issue, there's a high probability that the issue isn't with physical headphones. When using Link, the desktop app sees the Virtual Audio Device as a physical audio device (like headphones). To fix the issue:
- On your PC, navigate to Windows Settings > Sound > Manage sound devices. This should show all of the sound devices currently being recognized and prioritized by your PC.
- Select Oculus Virtual Audio Device.
- If the device is currently disabled, enable it, then restart your computer.
If this method doesn't work, make sure that you have the latest drivers and that your Meta Quest headset is also up to date. To check for driver updates:
- Close the Desktop app.
- Press the Windows key + R on your keyboard to open the Run command.
- Enter C:\Program Files\Oculus\Support\oculus-drivers.
- Open oculus-driver.
- Open the desktop app and then try to connect your headset again.
Your Meta Quest will receive software updates when plugged in and not in use.