META QUEST
Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN META
Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta View App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.
EXTENDED HOLIDAY RETURNS
Products ordered November 1, 2024 through January 1, 2025 on meta.com are eligible to be returned through January 31, 2025. Return requests must be completed by end of day January 31, 2025 (local time) to be eligible. Excludes app, game, and gift card purchases. Standard return terms otherwise apply, see our Terms of Sale for more information.
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Meta Quest Link connects your Meta Quest headset to a Windows computer for PC-based gaming and media experiences. Air Link enables this connection over Wi-Fi.
If you experience issues with your Link setup, follow the troubleshooting steps below. For further assistance, contact Meta Store support.
Adjusting graphics performance settings can enhance your Meta Quest Link experience. Use the Meta Quest PC app on your computer to make these adjustments.
To adjust graphics performance settings for your headset:
Increasing refresh rate and render resolution enhances visuals but may reduce performance. Even top GPUs might drop frames at high settings, leading to a less smooth experience. If you encounter performance issues, review the graphics preferences.
Link allows you to fine-tune graphics preferences via the PC desktop app. Generally, increasing display options like refresh rate and render resolution can negatively affect performance. If your Link connection is choppy, try these steps:
Note: If you've adjusted settings with the Oculus debug tool (e.g.encode bit rate, encode resolution width, pixels per display), changing the graphics settings above can affect performance. Set all numerical values to 0 and restart the desktop app.
If your headset can't connect to Wi-Fi, use the RouteThis Helps app to diagnose network issues. Ensure the Meta Quest PC app is open and your computer is on the same network as your Meta Quest.
To troubleshoot Link connection:
If Wi-Fi issues persist, connect directly to your Internet modem or router with an Ethernet cable.
The connection troubleshooting function in VR uses these metrics to optimize your Air Link connection:
Meeting requirements doesn't guarantee optimal performance. Factors like wireless interference and network congestion can affect gameplay, especially in crowded areas.
After troubleshooting in VR, use the chart below to optimize your Air Link connection by addressing areas that meet only some or missing requirements.
| Cause of missed requirements | Why it matters | How to fix it |
| Network Band (2.4/5 GHz) | The 5 GHz band supports faster 80 MHz channels with less interference. | Connect to the 5G network. Configure your router to use a specific channel, preferably 80 MHz in the 5 GHz band. |
| Channel Width (e.g., 80 MHz) | Wider channels mean faster data transfer. | Configure your router to use the 5 GHz band and lock the channel width to 80 MHz if possible. |
| Ethernet Connection | Wireless connections can interfere with each other. | Connect your PC to the router with an Ethernet cable. |
| Network Latency | High latency indicates a suboptimal network setup. | Minimize devices between your PC and headset. Consider using a dedicated router for Air Link. |
| Wi-Fi Signal Strength | Low signal strength affects speed and user experience. | Move closer to the router, preferably in the same room with a clear line of sight. |
If you can't enable Link after a software update, try these troubleshooting tips:
Issues with the latest AMD driver update are known. If Air Link worked previously, consider rolling back the driver as a temporary fix while we work on a permanent solution.
If problems persist, contact Meta Store Support directly.
If you're having trouble downloading or installing the Meta Quest Link app, you may lack sufficient disk space. Ensure you have at least 9 GB available.
Troubleshooting tips:
Compatibility known issues
If a USB 3 cable in a USB 3 port is recognized as USB 2, try these tips:
Issues with the latest AMD driver update are known. If Air Link worked previously, consider rolling back the driver as a temporary fix while we work on a permanent solution. If problem persists contact Meta Store Support directly.
Other known issues
If issues persist, contact Customer Support.