Support Home
Fix a problem
Troubleshoot Quest Link and Air Link
Solve known issues with Meta Quest Link
Back to Troubleshoot Quest Link and Air Link

Solve known issues with Meta Quest Link

163 Likes
Updated: 3 days ago
We're always looking for feedback from our customers. Please drop your suggestion on our UserVoice page.
Compatibility Known Issues

Quest Link PTC compatibility

If you've opted into PTC using the PC software, Meta Quest Link will not work properly over the next few releases. Please disable PTC access if you intend to utilize Link.

Please review our official software release notes for any future updates.


Quest Link Laptop compatibility

We’re aware of an issue where Meta Quest Link fails to connect compatible laptop models to Meta Quest 2 and Meta Quest.

From your headset, you may see a brief black screen before being returned to your Meta Quest home. On your computer, within the Devices tab you may consistently see an orange “General device problem” error.

When entering this state for the first time, sometimes you will also see a notification on your PC: “Hardware Notification: Something went wrong and Link stopped working”.

We’ve isolated this issue to laptops using NVIDIA GeForce GTX 10xx series notebook GPUs and are actively working with our partners to get a fix in place. Until a more permanent fix is ready, restarting your PC can often fix the issue temporarily.

If you’re still having trouble with Link after restarting your computer, please contact Customer Support for additional troubleshooting.


Compatibility with software like OBS and XSplit.

If you're unable to capture video of your VR content, make sure that you've chosen your CPU as your Video processing device.


USB cable compatibility

If you're using your own USB 3.0 cable for Quest Link, please make sure that your cable meets the following requirements. For more information, check our Link Cable Requirements.


Other Known Issues

Quest Link not working after PC driver update

We're aware of possible issues that can occur with the latest AMD driver update. If Air Link worked for you previously, rolling back the driver to a previous version will work as a quick fix while a more permanent solution is being worked on.

Meta Quest mic stops working when using Quest Link

The Meta Quest mic may not function properly when using Meta Quest with Link at this time. We plan to fix this in the next few updates.


Share
Was this article helpful?
Yes
No
Related articles
Meta Quest Link Compatibility
Where to purchase Meta Quest Link
Solve Quest Link audio issues
Use Quest Link with Meta Quest 2 or Meta Quest
Quest 2 Link Black Screen and/or Restart Loop
Community forum

Still need help?

We're here.

Get support and tell us about your issue. We'll provide step-by-step troubleshooting assistance and find the best support options for you.
Get support
If you are experiencing skin irritation where the foam portion of the Quest 2 headset rests on your face, please read this important notice.
Skip to main content
Meta
Store Help Center
Meta
Find orders
Store Help Center Menu
Store Help Center
Meta Quest
Meta Portal
Ray-Ban Stories
Meta Horizon
Orders and returns
Search articles
KEEP YOUR EXPERIENCE UP TO DATE
By signing up you agree to receive updates and marketing messages (e.g. email, social, etc.) from Meta about Meta’s existing and future products and services.
You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in our messages.
Your subscription is subject to the Terms and Privacy Policy.
Meta
FacebookTwitterInstagramYouTube
Site Terms & Policies
Community Standards
Privacy Policy
Terms
Cookie Policy
Virtual Reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Meta Quest Health & Safety Info
Meta Quest Safety Center
VR for Work
Video Calling
Shop Meta Portal
Compare
Features
Private by Design
Meta Portal Health & Safety Info
About Us
About Meta
Media Gallery
Brand Resources
For Investors
Smart Glasses
Shop Ray-Ban Stories
Privacy Info
Terms of Service
Data Policy
Supported Countries
Shop Support & Legal
Shop Help Center
Order Status
Returns
Find a Product Demo
Legal
Our Actions
Data & Privacy
Safety & Expression
Elections
COVID-19
Regulations
Our Community
Support SMB
Giving Together
Social Impact
Business and Community Growth
App Support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Site Terms & Policies
Community Standards
Privacy Policy
Terms
Cookie Policy
Virtual Reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Meta Quest Health & Safety Info
Meta Quest Safety Center
VR for Work
Video Calling
Shop Meta Portal
Compare
Features
Private by Design
Meta Portal Health & Safety Info
About Us
About Meta
Media Gallery
Brand Resources
For Investors
Smart Glasses
Shop Ray-Ban Stories
Privacy Info
Terms of Service
Data Policy
Supported Countries
Shop Support & Legal
Shop Help Center
Order Status
Returns
Find a Product Demo
Legal
Our Actions
Data & Privacy
Safety & Expression
Elections
COVID-19
Regulations
Our Community
Support SMB
Giving Together
Social Impact
Business and Community Growth
App Support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Site Terms & Policies
Community Standards
Privacy Policy
Terms
Cookie Policy
Virtual Reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Meta Quest Health & Safety Info
Meta Quest Safety Center
VR for Work
Video Calling
Shop Meta Portal
Compare
Features
Private by Design
Meta Portal Health & Safety Info
Smart Glasses
Shop Ray-Ban Stories
Privacy Info
Terms of Service
Data Policy
Supported Countries
Shop Support & Legal
Shop Help Center
Order Status
Returns
Find a Product Demo
Legal
Our Actions
Data & Privacy
Safety & Expression
Elections
COVID-19
Regulations
About Us
About Meta
Media Gallery
Brand Resources
For Investors
Our Community
Support SMB
Giving Together
Social Impact
Business and Community Growth
App Support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
English (US)

META QUEST

Meta Quest: Important! For ages 13 and up. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

META QUEST IMPORTANT SAFETY NOTICE https://www.oculus.com/quest-2/removable-facial-interface-alert/

†Offer valid with the purchase of a new Meta Quest 2 device (128GB or 256GB) (“Qualifying Product”) between August 1, 2022 12:01 AM PST– December 31, 2022 11:59 PM PST and while supplies last. User account (“Account”) required. Offer Item (digital content): Beat Saber in the Meta Quest Store (approx. retail value $29.99). Additional downloadable content, including future music packs and other content, sold separately. To receive Offer Item, Qualifying Product must be first activated between August 1, 2022 12:01 AM PST - January 31, 2023 11:59 PM PST through an Account without Beat Saber entitlement previously enabled on such account (“Activation”). Upon Activation, you will receive a notification message via email, in your mobile app, and in VR with a link to redeem the Offer Item from the Meta Quest Store. There are no redemption codes in connection with this Offer. Offer Item must be redeemed within 14 days upon Activation. Once redeemed, Offer Item remains available for download indefinitely. Limit of one (1) Offer Item per Qualifying Product, regardless of the number of Accounts connected to such Qualifying Product. Qualifying Products first activated through an Account with Beat Saber entitlement previously enabled are ineligible to receive Offer Item. Not valid on prior orders or purchases. Offer is non-transferable, not for resale, and not valid for cash or cash equivalent. Offer may be canceled or modified at any time without notice. Void where prohibited or restricted. For full terms and conditions, see https://store.facebook.com/legal/quest/promotional-terms/.

META PORTAL

Meta Portal: Portal voice command availability varies. Learn more: https://store.meta.com/legal/portal/usage. Screen images simulated. User experience may vary. Requires wireless internet connection and Facebook or WhatsApp account. WhatsApp is not available on tablets. Features, functionality, and content vary and may not be available on all Portal models or in all areas and languages. Some features may require a Facebook account and downloading the Portal mobile app. Additional account registration, terms and fees may apply. Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Other names and brands may be claimed as the property of others.

RAY-BAN STORIES

Ray-Ban Stories: Ray-Ban Stories requires a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Stories only available in select countries. Voice assistant is only available in English, Italian and French. Features, functionality and content are subject to change or withdrawal at any time. Please visit ray-ban.com/faq-ray-ban-stories for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Stories, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices.

©2022 Meta.