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Solve known issues with Meta Quest Link
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Solve known issues with Meta Quest Link

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Updated: 8 weeks ago
Compatibility Known Issues

Quest Link PTC compatibility

If you've opted into our Public Test Channel (PTC) using the PC software, Meta Quest Link will not work properly over the next few releases. Please disable PTC access if you intend to utilize Link.

Please review our official software release notes for any future updates.


Quest Link Laptop compatibility

We’re aware of an issue where Meta Quest Link fails to connect compatible laptop models to Meta Quest 2 and Meta Quest.

From your headset, you may see a brief black screen before being returned to your Meta Quest home. On your computer, within the Devices tab you may consistently see an orange “General device problem” error.

When entering this state for the first time, sometimes you will also see a notification on your PC: “Hardware Notification: Something went wrong and Link stopped working”.

We’ve isolated this issue to laptops using NVIDIA GeForce GTX 10xx series notebook GPUs and are actively working with our partners to get a fix in place. Until a more permanent fix is ready, restarting your PC can often fix the issue temporarily.

If you’re still having trouble with Link after restarting your computer, please contact Customer Support for additional troubleshooting.


Compatibility with software like OBS and XSplit.

If you're unable to capture video of your VR content, make sure that you've chosen your CPU as your Video processing device.


USB cable compatibility

If you're using your own USB 3.0 cable for Quest Link, please make sure that your cable meets the following requirements. For more information, check our Link Cable Requirements.


Other Known Issues

Audio issues with Meta Quest Link

Visit our help center article for more information on troubleshooting audio issues with Meta Quest link.

Quest Link not working after PC driver update

We're aware of possible issues that can occur with the latest AMD driver update. If Air Link worked for you previously, rolling back the driver to a previous version will work as a quick fix while a more permanent solution is being worked on.

Meta Quest mic stops working when using Quest Link

The Meta Quest mic may not function properly when using Meta Quest with Link at this time. We plan to fix this in the next few updates.


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