Troubleshooting a charging problem with your Oculus Go
If you're experiencing issues charging your Oculus Go headset, try the following:
- Only charge your Oculus Go headset using included equipment or a cable and adapter meeting the following specifications:
- USB 2.0 Micro-B cable
- 10W (5V 2A) AC adapter
- For use only with IEC/EN 60950-1 Rated Input: 100-240 Vac/0.35 A, Output: 5 Vdc, 2 A max, double insulated, with LPS output, or equivalent.
When charging, ensure your charging cable is connected to your headset properly.
- Make sure the LED light on the top of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
When your headset isn't charging and isn't in use, make sure the proximity sensor within your headset is not blocked by the headset straps or other items.
- The proximity sensor is located above the bridge of the nose within your Oculus Go headset.