Air Link Connection Troubleshooting Guide
You can get details about your Air Link connection and optimize your setup based on the findings.
- Put on your headset.
- Press on your right Touch controller to pull up your universal menu.
- Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
- Select Quest Link.
- Select Troubleshoot.
- Review the metrics for each of the areas that could be causing your connection issues.
The connection troubleshooting function in VR uses the following metrics to help you optimize different parts of your Air Link connection.
What it Means
Your Air Link setup meets the physical requirements to enable a good streaming experience.
Meets some requirements
Your Air Link setup meets some of the physical requirements to enable a good streaming experience. It is recommended to take action in configuring your setup to meet all the requirements if possible.
Your Air Link setup does not meet the basic physical requirements to enable a good streaming experience. It is recommended to take action in configuring your setup to meet all the requirements if possible.
Keep in mind, meeting requirements does not guarantee a good streaming experience. Actual gameplay performance may be impacted by factors such as wireless interference and network congestion. This may happen more frequently in a highly crowded area with many wireless devices and access points.
Missing requirements increases the likelihood of a poor streaming experience but actual gameplay performance may still be acceptable.
Once you've gone through the troubleshooting process in VR, use the chart below to optimize your Air Link connection by addressing areas identified as only meeting some, or missing requirements.
Cause of missed requirements
Why it matters
How to fix it
Network band (2.4/5GHz)
The 5 GHz band supports 80 MHz channels which are up to 4x faster than the 20 MHz channels often used in the 2.4 GHz band. The 5 GHz band often has less interference too.
Often the router generates two networks, one at 2.4G and one at 5G. Often they are called MyNetworkName and MyNetworkName_5G. Make sure to connect to the 5G network. Other routers only create a single network and the router decides which band and channel to use. Check if your router can be configured to use a specific channel. If so, select a 80MHz channel in the 5 GHz band.
Channel width (e.g. 80MHz)
The wider the channel, the faster the speed of the data over the wireless channel. A 80 MHz channel transfers data roughly 2x faster than a 40 MHz channel.
80MHz channels are not supported by the 2.4 GHz band. Start by configuring your router to use the 5 GHz band. Next, if your router allows it, lock the channel width to be 80 MHz.
When both the PC and the Quest headset are connected to the router wirelessly, the Quest Air Link data must travel over the same channel twice, effectively interfering with itself. That is why we recommend connecting the PC to the router with an Ethernet cable.
Connect your PC to the router using an Ethernet cable. This is one of the best fixes that you can do to improve your setup.
Network Latency, also known as Round-Trip Time (RTT,) helps us measure the minimum latency over the network. A high RTT can be indicative of a suboptimal network setup with multiple devices between your PC and headset. Ideally, you only want one device between your PC and headset, the router.
A high RTT value is often due to the use of a mesh router. If you're using a mesh setup for your home Wi-Fi, you can use a dedicated non-mesh router for Air Link, or move to the room where the main mesh node is located.
Wi-Fi signal strength
Wi-Fi signal strength is also known as RSSI. Low signal strength leads to lower Wi-Fi speed, which affects the user experience.
Move closer to the router. Ideally you are located in the same room as the router, and have a clear line of sight between the Quest headset and the router.