Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Meta accounts for ages 10+ on Meta Quest 2 and 3; all other Meta Quest headsets for ages 13+. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.
Certain apps and experiences will be available by winter 2023.
META QUEST IMPORTANT SAFETY NOTICE https://www.oculus.com/quest-2/removable-facial-interface-alert.
Financing Options. You may be offered financing options for your Meta purchases. Learn more here.
*Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2
RAY-BAN | META SMART GLASSES
Ray-Ban Meta smart glasses require a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Meta smart glasses only available in select countries. Features, functionality and content are subject to change or withdrawal at any time. Please visit https://www.meta.com/smart-glasses/#faq for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Meta smart glasses, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices. Additional account registration, terms and fees may apply.
‡EXTENDED HOLIDAY RETURNS
Extended Holiday Return Period: Products ordered November 1, 2023 through January 1, 2024 on meta.com are eligible to be returned through January 31, 2024. Return requests must be completed by end of day January 31, 2024 (local time) to be eligible. Excludes gift card purchases. Standard return terms otherwise apply, see our Terms of Sale for more information.
If you're having issues with Wi-Fi on your PC, try connecting directly to your internet modem or router with an ethernet cable.
The connection troubleshooting function in VR uses the following metrics to help you optimize different parts of your Air Link connection.
What it means
Your Air Link setup meets the physical requirements to enable a good streaming experience.
Meets some requirements
Your Air Link setup meets some of the physical requirements to enable a good streaming experience. It is recommended to take action in configuring your setup to meet all the requirements if possible.
Your Air Link setup does not meet the basic physical requirements to enable a good streaming experience. It is recommended to take action in configuring your setup to meet all the requirements if possible.
Meeting requirements does not guarantee a good streaming experience. Actual gameplay performance may be impacted by factors such as wireless interference and network congestion. This may happen more frequently in a highly crowded area with many wireless devices and access points.
Missing requirements increases the likelihood of a poor streaming experience but actual gameplay performance may still be acceptable.
Once you've gone through the troubleshooting process in VR, use the chart below to optimize your Air Link connection by addressing areas identified as only meeting some, or missing requirements.
Cause of missed requirements
Why it matters
How to fix it
Network band (2.4/5GHz)
The 5 GHz band supports 80 MHz channels which are up to 4x faster than the 20 MHz channels often used in the 2.4 GHz band. The 5 GHz band often has less interference too.
Often the router generates two networks, one at 2.4G and one at 5G. Often they are called MyNetworkName and MyNetworkName_5G. Make sure to connect to the 5G network. Other routers only create a single network and the router decides which band and channel to use. Check if your router can be configured to use a specific channel. If so, select a 80MHz channel in the 5 GHz band.
Channel width (e.g. 80MHz)
The wider the channel, the faster the speed of the data over the wireless channel. A 80 MHz channel transfers data roughly 2x faster than a 40 MHz channel.
80MHz channels are not supported by the 2.4 GHz band. Start by configuring your router to use the 5 GHz band. Next, if your router allows it, lock the channel width to be 80 MHz.
When both the PC and the Quest headset are connected to the router wirelessly, the Quest Air Link data must travel over the same channel twice, effectively interfering with itself. That is why we recommend connecting the PC to the router with an Ethernet cable.
Disconnect your PC from its wireless connection to the router, and only connect your PC to the router using an Ethernet cable. This is one of the best fixes that you can do to improve your setup.
Network Latency, also known as Round-Trip Time (RTT,) helps us measure the minimum latency over the network. A high RTT can be indicative of a suboptimal network setup with multiple devices between your PC and headset. Ideally, you only want one device between your PC and headset, the router.
A high RTT value is often due to the use of a mesh router. If you're using a mesh setup for your home Wi-Fi, you can use a dedicated non-mesh router for Air Link, or move to the room where the main mesh node is located.
Wi-Fi signal strength
Wi-Fi signal strength is also known as RSSI. Low signal strength leads to lower Wi-Fi speed, which affects the user experience.
Move closer to the router. Ideally you are located in the same room as the router, and have a clear line of sight between the Quest headset and the router.