Voice Commands and Voice Dictation Privacy Notice
What are voice interactions?
Voice interactions are the commands and dictations you say, including if you mistakenly invoke our voice services, as well as any background sound that happens when you use those services. Voice Commands and Voice Dictation are two separate services that allow you to use your voice to interact with Meta Quest. Learn more about how to access and use Voice Commands and Voice Dictation.
What information does Meta collect when I use Voice Commands?
When you use Voice Commands through any activation method, we process audio recordings of your voice to create text transcripts of what you say, as well as related data such as the hardware version of your device and the length of the audio related to your interaction. Depending on where you use Voice Commands, the microphone may pick up other sounds in the immediate area beyond your voice -- including ambient noise or nearby background conversations.
What you can do with your transcripts:
- View and delete them in Settings.
- Turn off storage in Settings, and still use Voice Commands.
You can opt-in to storing your recordings, text transcripts and related data about your voice interactions to improve Voice Commands. When storage is enabled, audio recordings of your voice interactions are stored to help Voice Commands better understand and fulfill requests. We use machine learning and trained reviewers to process your stored voice recordings to improve Voice Commands. You can turn this off in Settings at any time. Even with storage off, you can still use Voice Commands.
Note that we will record your voice if you unintentionally trigger Voice Commands. If our systems detect that you did not intend to trigger Voice Commands through any activation method, we label these recordings as "false wakes" and delete them from our servers within 90 days of detection.
Your voice recordings could be picked up as background audio in other Meta products and services and would be subject to those terms.
If another person uses your account on your Meta Quest when you have enabled Voice Commands, then audio recordings, text transcripts, and related data about voice interactions from such person may be processed and may also be stored if you have opted-in to storage of Voice Commands data. You can only permit other people to use Voice Commands through your account if they have enabled it through their own accounts or if you are their legally authorized representative.
When is my Meta Quest listening for the wake word "Hey Facebook"?
When "Hey Facebook" is enabled, Voice Commands will activate when Meta Quest detects the wake word "Hey Facebook."
Your device may also activate when it detects something that sounds similar to “Hey Facebook.” If our systems detect that you did not intend to trigger Voice Commands through any activation method, we label these recordings as "false wakes" and delete them from our servers within 90 days of detection.
When Meta Quest hears the wake word, it will start to record your voice interaction to respond to your request. You'll know when Voice Commands are activated through a visual confirmation in-VR.
If you choose to enable "Hey Facebook," Meta Quest won't listen for the wake word when your microphone is off, your device is asleep, or your device is off.
How does Meta use my Voice Commands?
We primarily use recordings, transcripts and related data of your Voice Commands to process and carry out your request. Based on your settings, we may also use stored recordings and transcripts of your Voice Commands and related data about your voice interactions to help improve Meta’s voice services for everyone. When storage of Voice Commands data for product improvement is on, we use machine learning and trained reviewers to process information to improve, troubleshoot and train our speech models. Trained reviewers transcribe a sample of recorded voice interactions, which are then compared to the text transcripts processed by Voice Commands in order to help us evaluate and improve their accuracy. We protect your privacy by changing the pitch of voice recordings when they are reviewed. All of our employees and transcription vendors must also comply with strict privacy and security requirements in their handling of this information.
How do I manage voice storage and access or delete my voice interactions?
You can access and delete stored transcripts and audio recordings of voice interactions in Settings. Stored voice data which includes audio, transcripts and related data about voice interactions, can be accessed in the Download Your Information (DYI) tool.
You can also view your voice activity in the following places:
- The Voice Activity log in the Account Settings of your Meta Quest mobile app.
- Your headset settings.
- Voice Activity settings on the Meta Quest website.
- The View Your Information Tool in your Privacy Center.
Only users who have not opted out of transcripts and related data storage will have the option to opt in to storing audio recordings of their voice interactions (voice recordings) to improve Voice Commands functionalities.
Even if you choose not to store your recordings or text transcripts and related data about your voice interactions, you can still use Voice Commands. When storage is off:
- We will delete all audio recordings and transcripts of your Voice Commands immediately after processing, which means you won't be able to view, hear or delete this information.
- We won’t use those voice commands to improve our voice services and they won’t be reviewed by trained reviewers.
- We still log system activity, such as the timestamp for when a voice command was made and the general category of the voice interaction. For example, if you said, “search for a dinosaur app,” we would simply categorize your command as “search.”
Any Voice Commands made before you turned off storage will still be stored for up to one year, unless you delete them sooner.
Note that if you use voice commands to open websites on Meta Quest Browser, we will keep a record of your commands, including the URL, unless you turn off Storage. This is true even if you opted out of data collection on Meta Quest Browser. Visit our Privacy Information page for more information about Meta Quest Browser processing.
Why does Meta review my Voice Commands?
When storage of your Voice Commands is turned on, we use both machine processes and trained reviewers to process information to improve, troubleshoot, and train our voice services and to help make our voice services get smarter, more accurate and better for everyone. Making sure our voice services can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Trained reviewers are particularly helpful in identifying voice commands that machines are likely to misinterpret.
For example, someone might say "Open Quill," but Voice Commands could interpret what they said as "Open Chrome." Trained reviewers are useful in evaluating how well our voice services execute Voice Commands. For example, we can evaluate if we correctly turned down the volume on your device or pulled up the website you requested based on your command. This helps improve our voice services to respond more accurately over time.
How does Meta protect my privacy during human review?
We have a team of vetted, trained transcription vendors and select employees who assist in reviewing voice commands. All of our employees and vendors must comply with strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that the vendors and employees who are reviewing voice commands access only the information required to complete voice services training tasks. And we protect your privacy by changing the pitch of voice recordings when they are reviewed.
How long does Meta keep my Voice Commands?
If you decide to store your transcripts and related data to improve Voice Commands, your transcripts and related data about your voice interactions will be stored by Meta for this purpose for up to one year. If you decide to store your voice recordings to improve Voice Commands, the voice recordings are stored by Meta for this purpose for up to one year. When we delete Voice Commands, they will no longer appear in the View Your Information Tool in your Privacy Center or on your Meta Quest app, will be deleted from our systems, and will no longer be used as part of our human review or machine learning processes. You can also always delete your Voice Commands in the View Your Information Tool in your Privacy Center or on your Meta Quest app. You can also turn off Storage of your voice commands in Settings.
Does Meta use my Voice Commands for ads?
We do not use the content of your voice interactions to target ads. This means we do not use the content of Voice Commands such as “Hey Facebook, show me who’s online” as well as other sounds the microphone may pick up in the immediate area beyond your voice, like ambient noise or nearby background conversations.
Some of the resulting actions you take from Voice Commands, like the fact that you opened an app or played a game, may be used to inform the ads you see across Facebook. You can always delete your Voice Commands in the View Your Information Tool in your Privacy Center or on your Meta Quest app.
What information does Meta collect when I use Voice Dictation?
When you use Voice Dictation, we process a recording of your voice to create a text transcript of what you say. Once we complete the dictation (that is, transcribe your voice to text), we delete the voice recording and transcript immediately, unless you choose to provide feedback on your Voice Dictation experience or have Meta Quest Dictation improvements turned on. Because your voice dictation recordings and transcripts are not stored by default, you will not see them in your Voice Activity log.
If you opt-in to improve Meta Quest Dictation, we store recordings of your voice dictations and transcripts on your device and use them for on-device machine learning to improve the Voice Dictation feature. Your voice dictations and transcripts will not be shared with Meta. Only aggregated, de-identified information related to your use of this feature will be shared with Meta to improve dictation for everyone.
If you no longer want to store data to improve Meta Quest Dictation or no longer wish to use the device, you can delete your stored voice dictation data at any time by changing your Meta Quest Dictation improvement settings as shown below. Otherwise, the data will be deleted when you delete your account.
To manage your Meta Quest Dictation improvements settings:
- From your headset, select Settings then select Device.
- Select System Keyboard and turn on or turn off Help improve Meta Quest Dictation.
How does Voice Dictation differ from Voice Commands?
Voice Commands and Voice Dictation are two separate services that allow you to use your voice to navigate and control your Meta Quest device.
- You can use Voice Commands by selecting the Voice Commands button in the Quick Actions menu.
- You can use Voice Dictation to use your speech to type, by selecting the microphone on the Meta Quest keyboard.
We do not store or review recordings or transcripts of dictations you make with the Meta Quest keyboard unless you submit the recordings to us for feedback or have Meta Quest Dictation improvements turned on. Because your Voice Dictation recordings and transcripts are not stored by default, you will not see them in your Voice Command activity log.
How can I provide feedback on my Voice Dictation?
You have the opportunity to provide feedback on your Voice Dictation experience by selecting “thumbs-up” or “thumbs-down” after you use Voice Dictation. If you select the “thumbs-down,” you’ll have the option to submit the recording and transcription of your last voice dictation. If you choose to submit them, the recording and transcription will be stored on our servers and a trained reviewer may listen for what went wrong to help make our voice services better for everyone.