Ray-Ban Meta smart glasses
Ray-Ban Meta smart glasses inside the box
Set up Ray-Ban Meta smart glasses
Set up a Meta account for Ray-Ban Meta smart glasses
How to use Ray-Ban Meta smart glasses
Charging Ray-Ban Meta smart glasses
Battery life on Ray-Ban Meta smart glasses
Notification LED on Ray-Ban Meta smart glasses
Care and cleaning tips for Ray-Ban Meta smart glasses
Turn Ray-Ban Meta smart glasses on or off
Restart Ray-Ban Meta smart glasses
Pairing and unpairing Ray-Ban Meta smart glasses with the Meta View app
Update Ray-Ban Meta smart glasses
Use voice controls with Ray-Ban Meta smart glasses
Capture photos and videos with Ray-Ban Meta smart glasses
Live-stream to Facebook or Instagram on Ray-Ban Meta smart glasses
Spotify Tap on Ray-Ban Meta smart glasses
Bluetooth connection error with Ray-Ban Meta smart glasses
Manage push notifications and system sounds for Ray-Ban Meta smart glasses
Adjust volume and control audio on Ray-Ban Meta smart glasses
Factory reset Ray-Ban Meta smart glasses
Order Ray-Ban Meta smart glasses
Order a replacement charging case for Ray-Ban Meta smart glasses
Prescription lenses for Ray-Ban Meta smart glasses
Warranty information for Ray-Ban Meta smart glasses
Find the serial number for Ray-Ban Meta smart glasses
Return Ray-Ban Meta smart glasses
Unable to pair Ray-Ban Meta smart glasses
Capture button not working on Ray-Ban Meta smart glasses
Ray-Ban Stories
Set up a Meta account for Ray-Ban Stories
Call and message on Ray-Ban Stories
Ray-Ban Stories supported countries
Know when you're interacting with voice controls on Ray-Ban Stories
Best practices when using Ray-Ban Stories around other people
Unpair your Ray-Ban Stories from Meta View
Know when someone is recording a video or taking a picture with Ray-Ban Stories
Using the Meta View app
Share photos and videos with the Meta View app
Use auto-import with the Meta View app
Use the Meta View app with multiple devices
Dismiss a persistent notification for the Meta View app on Android
Meta View and location services on Android devices
What happens to your photos and videos if you delete Meta View
Log out of Meta View
Can't import media while smart glasses are updating on Android phone
Learn more about cloud media
Accounts
Set up a Meta account for Ray-Ban Meta smart glasses
Set up a Meta account for Ray-Ban Stories
Manage a Meta account on Ray-Ban Meta smart glasses and Ray-Ban Stories
Add or remove an account from Accounts Center
What happens to your Meta View photos and videos if you delete your Meta account
Troubleshoot logging in to your Meta account with Ray-Ban Meta smart glasses or Ray-Ban Stories
Log out of Meta View
Voice controls
Voice interaction storage with Meta View
Message announcement and read out with voice controls on Ray-Ban Meta smart glasses and Ray-Ban Stories
Manage voice storage and access or delete your voice interactions on Meta View
How information is processed when you use voice controls on Meta View
Use voice controls with Ray-Ban Meta smart glasses
Learn more about Meta AI
What you can say with "Hey Meta" on Ray-Ban Meta smart glasses
Use voice controls with Ray-Ban Stories
Voice controls that you can use with "Hey Facebook" on Ray-Ban Stories
Know when you're interacting with voice controls on Ray-Ban Stories
Legal and privacy information
Ray-Ban Stories supported countries
Control your privacy with Meta View
Meta View and location services on Android and iOS devices
Best practices when using Ray-Ban Stories around other people
Know when someone is recording a video or taking a picture with Ray-Ban Stories
Control what information you share with Meta on Ray-Ban Stories and Meta View
What happens to your photos and videos if you delete Meta View
View and download your information from Ray-Ban Meta smart glasses or Ray-Ban Stories
Voice interaction storage with Meta View
How information is processed when you use voice controls on Meta View
Manage voice storage and access or delete your voice interactions on Meta View
Voice controls privacy notice
Ray-Ban Meta smart glasses and Ray Ban Stories warranty and safety information

Still need help?

We’re here if you need help with our policies or using your Meta account and Facebook Assistant with smart glasses.
Contact support
Related articles
Supplemental Facebook View Terms of Service
Updates to the Facebook View Terms of Service and Privacy Policy in the UK
Control your privacy with Meta View
Search help articles
Skip to main content
Meta
Meta Quest
Ray-Ban | Meta
Apps and games
About Meta
Support

Meta
FacebookThreadsInstagramXYouTube
Site terms and policies
Community standardsPrivacy policyTermsCookie policy

Virtual reality
Shop Meta QuestRefurbished Meta Quest 2VR for GoodForumsReferralsBlogCreatorsDownload SDKsDevelopersMade for Meta partner programSafety information for parents & pre-teensMeta Quest health & safety informationMeta Quest safety centerMeta for WorkMeta Avatars

Smart glasses
Shop Ray-Ban Meta smart glassesRay-Ban StoriesPrivacy informationSupported countries

Support and legal
Meta Help CenterOrder statusReturnsFind a product demoLegalTerms of sale

Our actions
Data and privacySafety and expressionResponsible business practicesElectionsCOVID-19 responseRegulations

About us
About MetaMedia galleryBrand resourcesFor investors

Our community
Support SMBGiving togetherSocial impact

App support
Facebook Help CenterMessenger Help CenterInstagram Help CenterWhatsApp Help CenterWorkplace Help CenterMeta Verified

Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Made for Meta partner program
Safety information for parents & pre-teens
Meta Quest health & safety information
Meta Quest safety center
Meta for Work
Meta Avatars
About us
About Meta
Media gallery
Brand resources
For investors
Smart glasses
Shop Ray-Ban Meta smart glasses
Ray-Ban Stories
Privacy information
Supported countries
Support and legal
Meta Help Center
Order status
Returns
Find a product demo
Legal
Terms of sale
Our actions
Data and privacy
Safety and expression
Responsible business practices
Elections
COVID-19 response
Regulations
Our community
Support SMB
Giving together
Social impact
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Made for Meta partner program
Safety information for parents & pre-teens
Meta Quest health & safety information
Meta Quest safety center
Meta for Work
Meta Avatars
About us
About Meta
Media gallery
Brand resources
For investors
Smart glasses
Shop Ray-Ban Meta smart glasses
Ray-Ban Stories
Privacy information
Supported countries
Support and legal
Meta Help Center
Order status
Returns
Find a product demo
Legal
Terms of sale
Our actions
Data and privacy
Safety and expression
Responsible business practices
Elections
COVID-19 response
Regulations
Our community
Support SMB
Giving together
Social impact
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
Site terms and policies
Community standards
Privacy policy
Terms
Cookie policy
Virtual reality
Shop Meta Quest
Refurbished Meta Quest 2
VR for Good
Forums
Referrals
Blog
Creators
Download SDKs
Developers
Made for Meta partner program
Safety information for parents & pre-teens
Meta Quest health & safety information
Meta Quest safety center
Meta for Work
Meta Avatars
Smart glasses
Shop Ray-Ban Meta smart glasses
Ray-Ban Stories
Privacy information
Supported countries
Support and legal
Meta Help Center
Order status
Returns
Find a product demo
Legal
Terms of sale
Our actions
Data and privacy
Safety and expression
Responsible business practices
Elections
COVID-19 response
Regulations
About us
About Meta
Media gallery
Brand resources
For investors
Our community
Support SMB
Giving together
Social impact
App support
Facebook Help Center
Messenger Help Center
Instagram Help Center
WhatsApp Help Center
Workplace Help Center
Meta Verified
English (US)

META QUEST

Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.

Financing Options. You may be offered financing options for your Meta purchases. Learn more here.

*Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2

RAY-BAN | META SMART GLASSES

Ray-Ban Meta smart glasses require a mobile phone with Android (location services enabled) or iOS operating system, wireless internet access, and account registration. Not compatible with all smartphones. Ray-Ban Meta smart glasses only available in select countries. Features, functionality and content are subject to change or withdrawal at any time. Please visit https://www.meta.com/smart-glasses/#faq for the most up-to-date information. For ages 13 and up only. This product may interfere with personal medical devices. Requires updates to be installed from time to time, including prior to first use. While using Ray-Ban Meta smart glasses, it is always the user’s responsibility to comply with any local laws and regulations, especially those relating to privacy and the use of recording devices. Additional account registration, terms and fees may apply.

©2024 Meta.

Supplemental Facebook View Privacy Policy

372 Likes

Effective Date: January 1, 2023

Facebook View (as defined below) is a wearable experience that enables you to interact with your environment in new and innovative ways. Facebook View companion app (the “App”) pairs with Ray-Ban Stories glasses manufactured and distributed by Luxottica (the “Glasses”). Meta software powers the smart features on the Glasses. This policy applies to “Facebook View,” which means, together, the App, the software on the Glasses, and their related services and features. Facebook View is a Meta Product (as defined in the Meta Privacy Policy) and is available to users who have an active and valid Facebook account.

The Meta Privacy Policy describes the information we process to support Meta Products, including Facebook View. This Supplemental Facebook View Data Policy supplements the Meta Privacy Policy by explaining the additional information we collect, use, and share when you use Facebook View, including when you use our voice services (see section 4 below), and how we work with Luxottica (see section 5 below).

You can choose to communicate and share content on Facebook View using other Meta Company Products. If you choose to do so, information relating to your use of the Meta Company Product will be processed in accordance with the terms of service, privacy policy, and other terms applicable to that Meta Company Product.

1. What information do we collect?

In addition to the information described in the Meta Privacy Policy under “What information do we collect?”, we collect the following categories of information when you use Facebook View:

  • Photo and Video Information: When the cameras and microphones are activated on the Glasses, we collect photo and video information, including the following:
    • Photos and Video Recordings. You can use the Glasses to take photographs and video recordings (with audio). You can then edit this content in the App. This content is stored on your Glasses, until it is uploaded to your App. We also collect metadata in or about the content, such as the date and time you created the content.
    • Metadata. We collect metadata in or about the content, such as the date and time you created the content, the type of content (i.e., a photo or a video recording) and technical information about your camera or other Glasses sensors related to the content.
  • Device Information: In addition to the information we collect through or from cookies, pixels, and similar technologies described in the Meta Privacy Policy and Cookies Policy, we collect "Essential Data", and, if you agree, "Additional Data", about your Glasses and the App when you use Facebook View as described further below. Both Essential and Additional Data have certain information associated with them when they are collected, such as your User ID and Device ID and information about your device model and operating system.
    • Essential Data is information needed to help keep the Glasses and the App reliable, secure, and operating normally. For example, we collect information to capture the success or failure of specific functions (including when you are pairing the Glasses with the App) and to authenticate you (including when you sign into the App with your Facebook account). In addition, similar to other devices or apps, when Facebook View experiences a crash or malfunctions a log is sent to Facebook that includes information in use at the time of the crash event, such as the date and time of the crash and what features of the App you used immediately prior to the crash event.
    • Additional Data is information about how you use the Glasses and the App, which we use primarily to improve the App and Glasses, as described below. For example, we collect information such as the number of photos and videos captured, the time spent taking videos, the method you use to share photos and videos, and the average length of videos captured. If you choose to share Additional Data, it may be combined with the Essential Data. You can choose to share Additional Data during your initial setup, or change your choice at any time in Settings. Learn more about Additional Data and your choice to share it with Meta.
  • Third-party Services: When a third-party service is used on the Glasses, depending on how the service is implemented, we may collect information about the use of the service, such as how often and for how long it is used, crash log information if it crashes, and an authorization token if it requires a log-in. Third-party services may share information with us when their service is used on the Glasses. To learn about how third-party services process your information, please refer to their terms and privacy policies.
  • 2. How do we use your information?

    • In addition to the uses of information described in the Meta Privacy Policy under “How do we use your information?”, we use information we collect when you use Facebook View in the following ways:
      • Provide our services. We use Essential Data in accordance with the Meta Privacy Policy, including to keep the Glasses paired with the App, install software updates for security and stability of the Glasses and the App, and ensure that you can interact with the Glasses and the App in a reliable manner.
      • Improve your experience. In addition to keeping Facebook View reliable and secure, we use Additional Data (subject to the choice you make) to improve and personalize your experience with Meta Products. For example, we use this data to evaluate the usefulness of the features we are developing, which enables us to decide what to build in order to offer features people find value in. Learn more about Additional Data and your choice to share it with Meta.

    3. How do we share your information?

    We share information we collect when you use Facebook View as described in the Meta Privacy Policy under “How is your information shared on Meta Products or with Integrated Partners?” and “How do we share information Partners, vendors, service providers and third parties?” and as described in the following sections. We may also access, preserve, use and share your information as described in the Meta Privacy Policy under “How do we respond to legal requests, comply with applicable law and prevent harm?”

    4. How do we process information when you use our voice services?

    This Section applies when our voice services, like voice assistant, are available on Facebook View and you enable it.

    • When you use our voice services, audio recordings and transcripts of your voice interactions, as well as data related to your voice interactions (such as the hardware version of your Glasses and length of the audio related to your interaction) are processed to respond to your requests. Voice interactions are things you say when using our voice services, including when voice services are mistakenly invoked, as well as any background sound that can be heard once voice services are enabled.
    • Depending on your preferences in Settings, we may also store and process information about your voice interactions to help our voice services such as by helping our voice services to better understand and respond more accurately to a wide rang of speech patterns and phrases over time. You can manage voice storage to improve our voice services in your Settings. You can also access and delete stored voice information in your Settings or in Your Facebook Information. When voice storage for product improvement is enabled, we use machine learning and trained reviewers to process information about your voice interactions to improve, troubleshoot, and train our voice services, and we share that information with third party vendors and service providers for product improvement.
    • You can learn more about our voice services, including further details about what information we collect when you use our voice services and your choices over how we process that information, in the Voice Services FAQ.

    5. How do Meta and Luxottica work together?

    Luxottica Group S.p.A. (“Luxottica”) is the manufacturer and distributor of the Glasses and any information you provide to Luxottica in connection with your purchase of the Glasses is subject to Luxottica’s terms and policies. We exchange information with Luxottica to manage your customer service requests; for example, Luxottica shares with us your name, email address and information about the issue you are experiencing, and we share with Luxottica information to help resolve the issue, such as steps to resolve a problem with your Facebook account. We also exchange aggregated information and insights with Luxottica relating to marketing, usage, sales, and post-sale activities. Luxottica does not collect information directly from your use of the Glasses and the App.

    Share

    Did this article resolve your issue?
    Yes
    No