Meta Platforms Technologies Limited Warranty – EUROPE, THE MIDDLE EAST AND AFRICA (this "Warranty")
For Products purchased before 1 July 2026, visit: https://www.meta.com/legal/limited-warranty-previous/.
A .pdf version of this Warranty and our limited warranties for other regions can be downloaded by clicking here.
Effective from 1 July 2026
This Warranty is applicable for Products (defined below) purchased on or after 1 July 2026 in countries Meta dispatches to and supports in EUROPE, THE MIDDLE EAST AND AFRICA (each a "Supported Country" and together the "Supported Countries"). Visit meta.me/shipping-support or contact Meta Store Support (meta.com/help) to confirm if you are in a location Meta dispatches to and supports.
Provider: Meta Platforms Technologies, LLC, 1 Meta Way, Menlo Park, CA, 94025, US ("Meta," "we," or "us").
Scope: This Warranty covers Meta-manufactured products in the original packaging, purchased from Meta or an authorised consumer retailer or commercial reseller (collectively, "Authorised Sellers") in the Supported Countries (each, a "Product"), provided that they:
are used per Meta's product documentation and published guidelines (including technical specifications) ("Documentation");
are new or refurbished by Meta or a Meta-authorised third party (excluding products provided under our Out of Warranty Programme (terms at meta.com/legal/out-of-warranty) (each, a "Refurbished Product"); and
have a defect in materials or workmanship that, under normal use, prevents the Product from functioning substantially in accordance with the Documentation ("Warranted Functionality"). Product functionality and services may vary by location.
This Warranty is subject to the exclusions and limitations below. We will provide Meta software or services necessary for the Warranted Functionality during the warranty period (see Section 3), or as legally required, and may update, modify or limit such software and services at our discretion, provided that we maintain (or exceed) the Warranted Functionality. Refurbished Products may have some minor cosmetic imperfections which are not covered by this Warranty. Authorised consumer retailers listed at meta.com/retailers. For authorised commercial resellers, contact the designated sales representative or visit work.meta.com.
Duration: This Warranty applies for one year from purchase or delivery of the Product (whichever is later), as shown by valid proof of purchase (e.g. receipt or invoice). For repaired or replacement Products, coverage continues for the longer of:
the remainder of the original warranty period;
90 days from delivery of the repaired or replacement Product; or
any longer period required by law.
Who can bring a claim: You may bring a claim under this Warranty if you:
purchased or are the gift recipient of a Product purchased from Meta or an Authorised Seller, in a Supported Country; and
your claim meets this Warranty's requirements.
How this Warranty relates to applicable laws: This Warranty is a voluntary manufacturer's warranty, offering rights in addition to, and/or separate from, those provided under applicable laws, including consumer laws in the relevant Supported Country. You may choose to bring a claim under this Warranty or applicable consumer laws. This Warranty does not affect your consumer law rights, and its terms do not apply to claims brought under such laws. For more information, visit meta.com/legal/rights-under-consumer-laws.
Remedies: If your claim is covered by this Warranty, we will, at our choice:
repair or replace the Product to meet the Warranted Functionality and return it at our cost; or
provide a full or partial refund (e.g. partial for bundled Products or accounting for use while the Product met the Warranted Functionality) if we determine that repair or replacement is impossible or not otherwise appropriate (e.g. it cannot be performed within a reasonable time). On refund, the Product becomes Meta's property and we may require its return.
Replacements may be new, refurbished or remanufactured, or a different Product with equivalent Warranted Functionality. Replacements become your property; the replaced Product becomes Meta's property. See Section 8 for claim instructions. The term "Product" in this Section includes its parts.
Exclusions: This Warranty does not cover the following:
normal wear and tear (e.g. discolouration, stretching);
damage from misuse, accident, use not in accordance with the Documentation or applicable laws, or use with hardware, software, components (including batteries), accessories or services not expressly approved by Meta as compatible with the Products (including physical impact, exposure to liquids, food, sun cream, perfumes, other contaminants or improper storage);
consumable parts (e.g. batteries, facial interface, protective coatings) expected to diminish over time, unless failure is due to a materials or workmanship defect;
cosmetic damage (e.g. scratches, dents), unless caused by Meta;
Products that are used or resold (except Refurbished Products), purchased from a non-Authorised Seller, purchased outside a Supported Country or have altered, missing or unreadable serial numbers;
third-party products or accessories, even if bundled with the Products;
Products not running the latest Meta-issued software, where this caused, or contributed to, the defect;
features or performance beyond the Warranted Functionality, or Products meeting the Warranted Functionality but do not meet your requirements for any other reason;
software or services, even if packaged with or incorporated into the Products (see the accompanying agreement for your rights);
Products returned with missing components or external covers;
damage from repairs, replacement of component parts (including batteries and lenses), modifications or customisations unless carried out by Meta or in accordance with the Documentation with reasonable care and skill;
damage from events outside Meta's control, including extreme or abnormal environmental conditions (e.g. extreme weather, flooding, power surges);
issues arising from changes to your optical prescription, eyesight or incorrect prescription details submitted during ordering; and
Products contaminated or in an unsafe or hazardous state, unless caused by Meta.
Claim instructions: To make a claim under this Warranty, contact Meta Store Support at meta.com/help and request a Return Merchandise Authorisation (RMA). Include proof of purchase (with date), a description of the issue and troubleshooting steps taken. If approved, you must follow all instructions that we provide and return the defective Product, in its original or equivalent packaging, to the specified address. Claims must be made within the warranty period (see Section 3). You may direct a claim to Meta even if you purchased from an Authorised Seller.
If this Warranty does not cover your claim: If this Warranty does not cover your claim or you do not follow the claim instructions, we will notify you and may:
return the Product to you at your cost (subject to your prepayment); or
hold the Product for 30 days for your collection before disposing of it.
Other Meta services and warranties: In addition to your rights under Section 5 and this Warranty, you may also have rights under the following separate agreements, provided that they are applicable in your country and you have purchased services from us:
Out of Warranty Programme (meta.com/legal/out-of-warranty); and/or
Meta Warranty Plus Programme (meta.com/legal/meta-warranty-plus).
This Warranty's terms do not apply to claims under those other programmes.
Miscellaneous:
Interpretation. "Including" means "including without limitation".
Severability. If any part of this Warranty is found illegal or unenforceable, the remaining parts remain in full force and effect.
Unauthorised modifications. No employee of Meta or any Authorised Seller may modify, extend or add to this Warranty.
Transferability. This Warranty is non-transferable, to the extent permitted by law.
Updates. We may update this Warranty from time to time, to the extent permitted by law. Visit meta.com/legal/limited-warranty for current terms.
Precedence. This Warranty will take precedence over any equivalent warranty terms accompanying the Product, to the extent permitted by applicable law.
Questions. Contact Meta Store Support by visiting meta.com/help.
Liability: This document sets out our entire liability under this Warranty. Notwithstanding your statutory rights, we exclude all warranties, conditions and terms not in this Warranty. In no event shall we be liable for:
loss of data. You are responsible for backing up data regularly, and we do not warrant, represent or undertake that data will be preserved on any repaired or replacement Products;
losses not caused by our breach of this Warranty;
loss or damage that was not a reasonably foreseeable consequence of our breach of this Warranty (i.e. an obvious or known possible consequence of our breach at the time of purchase); or
business losses, including lost profits, business interruption, data loss or lost business opportunity.
This Section shall not apply to:
death or personal injury resulting from our negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot be limited or excluded under law.
Governing law: This Warranty is governed by the laws of the country in which you reside. If you do not reside in a Supported Country, but you purchased the Product in a Supported Country, this Warranty is governed by the laws of the country in which you purchased the Product.
For consumers in France, the rights mentioned in Section 5 of this Warranty include:
the legal guarantee of conformity; and
the legal guarantee for hidden defects.
For more information on these two statutory warranties, please visit meta.com/legal/terms-of-sale.
For consumers in Poland, the following terms will apply:
Section 3 above is replaced by the following clause:
This Warranty applies for one year from the date of purchase of the Product, as documented by valid proof of purchase (e.g. receipt or invoice).
If we provide significant repairs or replace a Product under this Warranty, the repaired or replacement Product will be covered by this Warranty for the original warranty period recommenced from the moment of delivery of the replacement Product or return of the repaired Product or 90 days following the delivery date of the repaired or replacement Product, whichever is longer.
Section 6 above is replaced by the following clause:
If your claim is covered by this Warranty:
You may choose whether you want to repair or replace the Product so that the Product (or its part) meets the Warranted Functionality and we will return the repaired or replaced Product (or part) to you at our cost.
We may replace the Product when you request repair or repair the Product when you request replacement if bringing the Product into conformity with the Warranted Functionality in the manner chosen by you is impossible or would involve excessive costs.
If repair and replacement are impossible or would involve excessive costs, we may provide a full refund of the purchase price you paid for the Product or provide a partial refund (e.g. because the Product was sold in a bundle, or taking into account any period of use by you during which the Product met the Warranted Functionality).
If we provide a refund for the Product, then the Product becomes the property of Meta at the time you receive the refund and we may decide not to return the Product to you.
If we replace a Product (or part):
the replacement may be new, refurbished or remanufactured, or a different Product (or part) that has similar functionality to the original Product (or part), which meets the Warranted Functionality; and
the replacement becomes your property, and the replaced Product (or part) becomes Meta's property.