AI Glasses Voice Privacy Notice

Effective from 22 July 2025

The voice services available to you depend on the Meta Wearable Product and your location. The Meta AI service on Ray-Ban | Meta and Oakley | Meta AI glasses allow you to do things such as get information, capture photos and videos, play music, and call and message using your voice.

Voice interactions are things that you say while using our voice services, such as voice controls or the Meta AI service, with Meta Wearable Products, including if you inadvertently activate our voice services, as well as any background sound that happens when you are interacting with our voice services. Voice interactions include both things that you say when you use a wake word (for example, if your AI Glasses are playing music, and you say "Hey Meta, pause the music") and also when you don't use a wake-word for certain interactions (saying "pause music" if your AI Glasses are playing music, or "play message" after we've told you that you have a new message).

If you have the Meta AI service enabled, your Ray-Ban | Meta and Oakley | Meta AI glasses will activate when they detect the wake word (for instance, "Hey Meta" or another wake word, if available) so that it can respond to your voice. You can also activate the Meta AI service on your glasses to respond to your voice by pressing and holding the touchpad, if the touchpad has been designated to activate the Meta AI service on your glasses in your app settings. During a response, you can also issue additional commands, such as "stop" or "cancel".

When you use the Meta AI service with Ray-Ban | Meta and Oakley | Meta AI glasses, we process voice recordings of your voice to create text transcripts of what you say, as well as data related to your voice interactions, to respond to your requests. Related data includes information, such as the hardware version of your glasses and the length of the audio related to your interaction.

You can choose to store your voice recordings to help improve other Meta products. When storage is enabled, audio recordings are stored to help Meta's products better understand and fulfil requests. We use machine learning and trained reviewers to process this data to improve Meta's products. Even with voice recording storage off, you can still use the Meta AI service. You can also access and delete recordings in the Meta AI app.

Trained reviewers are useful in evaluating how well Meta's products respond to your voice. For example, reviewers can evaluate if the glasses actually played the next song following a command, such as "Hey Meta, next song" and help improve Meta's voice services to respond more accurately over time. Making sure that our products can understand and respond to a wide range of speech patterns, phrases, local dialects and accents is important to us. Trained reviewers are particularly helpful in identifying voice interactions that machines are likely to misinterpret.

If you enable voice controls on your AI Glasses, we process voice recordings of your voice to create text transcripts of what you say, as well as data related to your voice interactions, such as the hardware version of your glasses and the length of the audio related to your interaction to respond to your requests.

You can choose to store your voice recordings and text transcripts and related data about your voice interactions to help improve Meta's voice controls and other Meta products. When storage is enabled, audio recordings and text transcripts and related data from your voice interactions are stored to help Meta's products better understand and fulfil requests. We use machine learning and trained reviewers to process this data to improve our voice controls and other Meta products. You can turn voice storage off in settings at any time. Even with storage off, you can still use voice controls. You can also access and delete stored information in your settings.

We primarily use recordings and transcripts to process and carry out your requests. Based on your settings, we may also use stored recordings to help improve Meta's products. When storage of voice recordings for product improvement is enabled, we use machine learning and trained reviewers to process information to improve, troubleshoot and train Meta's products.

Storing your voice recordings will help Meta's products better understand and fulfil requests, as well as respond to a wide range of speech patterns, phrases, local dialects and accents. For example, people that speak a regional dialect and have storage of their voice recordings enabled will help Meta's products better understand and more accurately respond to requests from people that speak that regional dialect.

We have a team of vetted and trained personnel who assist in reviewing stored voice recordings. These individuals must comply with strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that they only access the information required to complete product improvement training tasks. And we protect your privacy by changing the pitch of voice recordings when they are reviewed.

When storage has been enabled, we will store voice recordings even if you unintentionally activate a voice interaction. If our systems detect that you didn't intend to activate a voice interaction, we will label these voice interactions as "false wakes" or misactivations, and delete them within 90 days of detection. Stored voice recordings are otherwise stored for up to one year to help improve Meta's products. You can delete stored voice recordings sooner in the Meta AI App. After deletion, they will no longer be used to improve Meta products. Deleting a recording will also delete the data associated with that interaction.

Even if voice recording storage is turned off, you can still use voice interactions. When storage of voice recordings has been turned off, we will delete all voice recordings immediately after processing, which means that you won't be able to hear, view or delete this information. We also will not use your voice recordings to improve Meta's products and voice recordings will not be reviewed by trained reviewers. Any voice recordings that occurred before you turned off storage will still be stored for up to one year, unless you delete them sooner.

You can download stored data, such as the serial number of your glasses or the general category of your voice interaction with the Download Your Information tools. You can access these tools from the Meta AI app or on the web.