The new Supernatural is coming this autumn → Wishlist now
Support
Frequently asked questions
Is Supernatural available in my country?
What is Supernatural?
What is a Supernatural workout?
How is Supernatural calibrated to me?
What is Supernatural Membership?
Supernatural is a monthly subscription service through Meta on the Meta Quest. As a Supernatural Member, you'll be able to:
Explore our full workout library and discover workouts that will have you sweating!
Work out with music you love from top artists that will keep your energy up!
Travel to incredible landscapes, from the top of Machu Picchu to Iceland's glaciers and beyond.
Find different Supernatural coaches that suit your style and keep you motivated.
Select workout length, whether you want a quick sweat session or a longer workout.
What does a Supernatural membership cost?
Supernatural is a paid subscription service that includes a free trial with each membership.
A monthly membership at USD 9.99 + tax (first billing date occurs after a 7-day free trial)
How do I set up Supernatural?
Setting up supernatural in four easy steps:
Download the Supernatural companion app on your smartphone and create an account.
Install the Supernatural app on your Meta Quest.
Pair your Meta Quest headset with your Supernatural companion app.
Pair a smartwatch/heart rate monitor.
Issues with setting up Supernatural? Contact us at any time at support@getsupernatural.com
How do I cancel my membership?
You can cancel your membership at any time. If you are set to auto-renew, you can cancel in the Supernatural app on your Meta Quest device by logging in to Supernatural, navigating to Settings, selecting Membership and choosing Cancel. Legacy customers who subscribed directly with Supernatural are also able to manage their subscription on the Supernatural companion app on your smartphone. And if you subscribed directly through the Meta App Store, you can also manage your account on either the Meta Quest mobile app or Meta Quest website. Here's what to do:
SUPERNATURAL QUEST APP
- Go to Settings → Membership → Cancel
SUPERNATURAL COMPANION APP
- Go to Settings → Your membership → Cancel your membership
META QUEST WEBSITE
- Go to your profile → Subscriptions → Cancel
META QUEST MOBILE APP
- Go to the Menu tab → Settings → Subscriptions → Cancel
NEED HELP? CONTACT THE SUPERNATURAL SUPPORT TEAM
Still have questions?
Visit Supernatural's dedicated support page for help 24/7 by clicking here.