Account recovery & support
Your story, secure
At Meta, we know the importance your accounts hold. Facebook and Instagram are a window into your history, a collection of memories, and a glimpse of your story. Meta is dedicated to protecting your account and helping you recover it if needed.
Explore Meta's commitment to protecting your account
Regain access to your account
Find step-by-step guidance on accessing support for all your Meta accounts in the resources below.
Facebook & Messenger account recovery
Instagram & Threads account recovery
Get reliable, action-oriented support with the Meta AI support assistant
Don’t just get answers – get things done.
An intelligent guide built right into Facebook and Instagram
Just chat naturally – tell the assistant what you need help with and it can provide information, guide you through steps, or take action for you directly.
Key features
Centralized and comprehensive
Find answers and resolve issues – from account controls to updating your settings – all in one place within your apps.
Personalized assistance
Get guidance and solutions tailored to your account, device, and the issue you’re experiencing.
24/7 Availability
Access support anytime you need it, directly within Facebook and Instagram, from Help & Settings or Help Centers.
Action-oriented support
The assistant can take action on your behalf – submitting appeals, updating settings, and resolving issues from start to finish.
Meta is committed to protecting your account
With proactive tools, advanced security features, and real-time support, Meta is always working to keep your account secure.
Security tools and prevention
Meta's security tools monitor for threats, identify risks early, and provide personalized step-by-step guidance to help you keep your account safe and secure.
People who adopt stronger security practices reduce the risk of losing access to their accounts.
Passkey
Sign in with your fingerprint, face, or device PIN for even stronger protection through passkeys.
Two-factor authentication (2FA)
Set up 2FA on Facebook or Instagram, which requires a password and a simple code from your phone or an authenticator app to log in to your accounts.
Security checkup
Use Security Checkup on Facebook and Instagram to spot and fix potential security risks.
Login alerts
Login alerts notify you of new sign-ins from an unrecognized device or browser, so you can act quickly on potential issues.
Keep your account secure from scams and phishing attempts by practicing security and proactively identifying threats.
Learn how to spot, avoid and foil common scams in the
Scam Protection Center.
Proactive safeguards
Meta actively protects your account by using advanced security technologies to continuously stay ahead of evolving threats, giving you secure access and peace of mind across our apps.
Thanks to advances in AI and security, we’ve reduced the number of compromised accounts across Facebook and Instagram.
Our integrity systems are now better than ever at distinguishing between real threats and benign activity through the use of proactive defense and advanced threat monitoring.
Proactive defense
Ongoing security updates and continuous monitoring help stop bad actors who attempt to bypass account protections or circumvent their defenses.
Advanced threat monitoring
Our systems work around the clock to spot and block potential threats, like hacking and phishing, by analyzing a wide range of signals in real time to distinguish legitimate users from attackers.
Recovery and support
We work to prevent account access issues before they happen. For other account questions, our centralized support hub provides a complete view of your account to help you find out what’s wrong, how it’s affecting you and what you can do to fix it.
If you lose access to your account, getting back in should be quick and stress-free. We’ve updated our recovery experiences powered by AI across Facebook and Instagram—so you can quickly get help to get back into your account, no matter how you lost access.
Easier-to-find recovery
You'll now see the right recovery options at the right times. If you still need help regaining access to your account, you can always visit facebook.com/hacked.
Trusted device recognition
Our systems recognize the device you usually use and familiar locations, making it easier to confirm your identity and unlock your account.
Smarter, adaptive recovery flows
Our account recovery experience adjusts to your particular situation with clearer guidance and simpler verification.
Faster, more consistent appeals
We continuously strive to cut average appeal time, so you get answers and access sooner.