Voice Controls Privacy Notice

Effective October 15, 2024

The voice services available to you depend on the version of your Smart Glasses and your location. Meta AI allows you to do things like get information, capture photos and videos, play music, and call and message with your voice when using Ray-Ban Meta smart glasses.

Voice interactions are things you say while using our voice services, such as voice controls or Meta AI, with Meta’s smart glasses, including if you inadvertently activate our voice services, as well as any background sound that happens when you are interacting with our voice services. Voice interactions include both things you say when you use a wake-word (for example, if your Smart Glasses are playing music, and you say “Hey Meta, pause the music”) and also when you don’t use a wake-word for certain interactions (saying “pause music” if your Smart Glasses are playing music, or “play message” after we tell you that you have a new message).

If you have Meta AI enabled, your Ray-Ban | Meta smart glasses will activate when they detect the wake word (for instance, “Hey Meta” or another wake word, if available) so that it can respond to your voice. You can also activate Meta AI to respond to your voice by pressing and holding the touchpad, if the touchpad has been designated to activate Meta AI in your app settings. During a response from Meta AI, you can also issue additional commands like “stop” or “cancel”.

When you use Meta AI with Ray-Ban Meta smart glasses, we process voice recordings of your voice to create text transcripts of what you say, as well as data related to your voice interactions, to respond to your requests. Related data includes information such as the hardware version of your glasses and the length of the audio related to your interaction.

Text transcripts are stored by default to help improve Meta’s products, including training and refining Meta AI services and features. You can choose to store your voice recordings to help improve Meta’s products, including model training. When storage is enabled, audio recordings are stored to help Meta’s products better understand and fulfill requests. We use machine learning and trained reviewers to process this data to improve Meta’s products. Even with voice recording storage off, you can still use Meta AI. You can also access and delete recordings and related transcripts in your Voice Activity Log.

Trained reviewers are useful in evaluating how well Meta’s products respond to your voice. For example, reviewers can evaluate if Meta’s smart glasses actually played the next song following a command like “Hey Meta, next song,” and help improve Meta’s voice services to respond more accurately over time. Making sure our products can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us. Trained reviewers are particularly helpful in identifying voice interactions that machines are likely to misinterpret.

If you enable voice controls on your Smart Glasses, we process voice recordings of your voice to create text transcripts of what you say, as well as data related to your voice interactions, such as the hardware version of your glasses and the length of the audio related to your interaction to respond to your requests.

You can choose to store your voice recordings and text transcripts and related data about your voice interactions to help improve Meta’s voice controls and Meta products. When storage is enabled, audio recordings and text transcripts and related data from your voice interactions are stored to help Meta’s products better understand and fulfill requests. We use machine learning and trained reviewers to process this data to improve our voice controls and other Meta products. You can turn voice storage off in your settings at any time. Even with storage off, you can still use voice controls. You can also access and delete stored information in your settings.

We primarily use recordings and transcripts to process and carry out your requests. We also use text transcripts and related data to help improve Meta’s products. Based on your settings, we may also use stored recordings to help improve Meta’s products. When storage of voice recordings for product improvement is enabled, we use machine learning and trained reviewers to process information, including transcripts derived from the stored recordings, to improve, troubleshoot, and train Meta’s products.

Storing your voice recordings will help Meta’s products better understand and fulfill requests, as well as respond to a wide range of speech patterns, phrases, local dialects, and accents. For example, people that speak a regional dialect and have storage of their voice recordings enabled will help Meta’s products better understand and more accurately respond to requests from people that speak that regional dialect.

We have a team of vetted and trained personnel who assist in reviewing stored voice recordings. These individuals must comply with strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that they access only the information required to complete product improvement training tasks. And we protect your privacy by changing the pitch of voice recordings when they are reviewed.

When storage is enabled, we will store voice recordings even if you unintentionally activate a voice interaction. If our systems detect that you didn’t intend to activate a voice interaction, we will label these voice interactions as “false wakes” or misactivations, and delete them within 90 days of detection. Voice transcripts and stored voice recordings are otherwise stored for up to one year to help improve Meta’s products. You can delete stored voice recordings and transcripts sooner in your Voice Activity Log. After deletion, they will no longer be used to improve Meta products.

To manage your storage of voice interactions:

From here, you can adjust your storage settings of voice recordings and transcripts and related data about your voice interactions.

There are two storage settings: one for audio recordings and one for transcripts and related data. Keep in mind, if storage of transcripts and related data about your voice interactions is turned off, you won’t be able to store voice recordings.

To view or delete your stored voice interactions in Voice Activity Log:

You can tap next to a voice interaction to delete it, or tap Delete all at the top to delete all voice interactions. Deleting a recording and transcript will also delete the data associated with that interaction.

Even if storage is turned off, you can still use voice controls. When storage of audio recordings and transcripts and related data is turned off, we will delete all audio recordings or transcripts of your voice interactions immediately after processing, which means you won’t be able to hear, view or delete this information. We also won’t use your voice interactions to improve Meta’s products, and voice recordings won’t be reviewed by trained reviewers. Any voice interactions that occurred before you turned off storage will still be stored for up to one year, unless you delete them sooner.

You can view and download stored transcripts and related data, like the serial number of your glasses or the general category of your voice interaction with the View Your Information and Download Your Information tools. You can access these tools from the Meta View app.

To view and download your information: