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META QUEST

Meta Quest: *Parents:* Important guidance & safety warnings for children’s use here. Using Meta Quest requires an account and is subject to requirements that include a minimum age of 10 (requirements may vary by country). See meta.com/quest/terms and the parent’s info page at meta.com/quest/parent-info. Certain apps, games and experiences may be suitable for a more mature audience. META QUEST FEATURES, FUNCTIONALITY, AND CONTENT NOTICE: Features, functionality and content are subject to change or withdrawal at any time, may not be available in all areas or languages or may be restricted; may require enabled software or service activation, and additional terms, conditions and/or charges may apply.

META QUEST IMPORTANT SAFETY NOTICE https://www.meta.com/quest/quest-2-facial-interface-recall/.

Financing Options. You may be offered financing options for your Meta purchases. Learn more here.

***Based on the graphic performance of the Qualcomm Snapdragon XR2 Gen 2 vs XR2 Gen 1 on Meta Quest 2

RAY-BAN META

Meta AI and voice commands only in select countries and languages. Please check local availability. Meta account and Meta View App required. For ages 13+ only. Requires compatible phone with Android or iOS operating system plus wireless internet access. Features, functionality and content are subject to change or withdrawal at any time. Additional account registration, terms and fees may apply. Software updates may be required. Performance may vary based on user location, device battery, temperature, internet connectivity and interference from other devices, plus other factors. User must comply with all applicable local laws and regulations, especially relating to privacy. May interfere with personal medical devices. Check manufacturer Safety & Warranty Guide and FAQs for more product information, including battery life.

EXTENDED HOLIDAY RETURNS

Products ordered November 1, 2024 through January 1, 2025 on meta.com are eligible to be returned through January 31, 2025. Return requests must be completed by end of day January 31, 2025 (local time) to be eligible. Excludes app, game, and gift card purchases. Standard return terms otherwise apply, see our Terms of Sale for more information.

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META QUEST

Burlingame Meta Store Return Policy

Last updated: November 15, 2024

Our standard return policy is 30 days from the date of purchase. Once a product is returned, a refund to your original payment method will be issued. Note that products which are stated to be non-returnable at the time of your purchase may not be returned.

All returns require a proof of purchase, either in the form of a receipt or a valid order number.

Please ensure that all products being returned are repackaged with all parts and materials included in the original packaging when you purchased it. This includes all cords, adapters and manuals.

If you are returning a product with a gift receipt at our Burlingame store, we will issue a refund to the original method of payment for the product.

Only products which have been purchased directly from Meta, either at https://store.meta.com/ or in the Burlingame store, can be returned to us. Meta products purchased through other retailers should be returned in accordance with such retailers return policy.

Note: Products purchased online from https://store.meta.com/ may not be returned in person at our Burlingame store. Learn more about online purchases and returns.

Warranty

We stand behind all of our products. If it’s been less than 30 days from your date of purchase, use the process above to return your defective or flawed product. If it’s been more than 30 days since your date of purchase, please contact support to return the product. View our Limited Warranty for additional details.

For third-party products which are defective or flawed, please contact the manufacturer of the product in accordance with the warranty provided with your purchase (if any) if it has been more than 30 days since your date of purchase.

Have questions or need more help? Contact Meta Store Support.