Meta Platforms Technologies Limited Warranty - THE AMERICAS (excluding Mexico) (this “Warranty”)
For Products purchased before July 1, 2026, visit: https://www.meta.com/legal/limited-warranty-previous/.
A .pdf version of this Warranty and our limited warranties for other regions can be downloaded by clicking here.
Effective July 1, 2026
This Warranty is applicable for Products (defined below) purchased on or after July 1, 2026 in countries Meta ships to and supports in THE AMERICAS (excluding Mexico) (each a “Supported Country” and together the “Supported Countries”). Visit meta.me/shipping-support or contact Meta Store Support (meta.com/help) to confirm if you are in a location Meta ships to and supports.
Provider: Meta Platforms Technologies, LLC, 1 Meta Way, Menlo Park, CA, 94025 (“Meta,” “we,” or “us”).
Scope: This Warranty covers Meta-manufactured products in the original packaging, purchased from Meta or an authorized consumer retailer or commercial reseller (collectively, “Authorized Sellers”) in the Supported Countries (each, a “Product”), provided they:
are used per Meta’s product documentation and published guidelines (including technical specifications) (“Documentation”);
are new or refurbished by Meta or a Meta-authorized third party (excluding products provided under our Out of Warranty Program (terms at meta.com/legal/out-of-warranty) (each, a “Refurbished Product”); and
have a defect in materials or workmanship that, under normal use, prevents the Product from functioning substantially in accordance with the Documentation (“Warranted Functionality”). Product functionality and services may vary by location.
This Warranty is subject to the exclusions and limitations below. We will provide Meta software or services necessary for the Warranted Functionality during the warranty period (see Section 3), or as legally required, and may update, modify, or limit such software and services in our discretion, provided we maintain (or exceed) the Warranted Functionality. Refurbished Products may have some minor cosmetic imperfections which are not covered by this Warranty. Authorized consumer retailers listed at meta.com/retailers. For authorized commercial resellers, contact the designated sales representative or visit work.meta.com.
Duration: This Warranty applies for one year from purchase or delivery of the Product (whichever is later), as shown by valid proof of purchase (e.g., receipt or invoice). For repaired or replacement Products, coverage continues for the longer of:
the remainder of the original warranty period;
90 days from delivery of the repaired or replacement Product; or
any longer period required by law.
Who can bring a claim: You may bring a claim under this Warranty if you:
purchased or are the gift recipient of a Product purchased from Meta or an Authorized Seller, in a Supported Country; and
your claim meets this Warranty’s requirements.
How this Warranty relates to applicable laws: This Warranty is a voluntary manufacturer’s warranty, offering rights in addition to, and/or separate from, those provided under applicable laws, including consumer laws in the relevant Supported Country. If you are a consumer, you may choose to bring a claim under this Warranty or under applicable consumer laws. This Warranty does not affect your rights under applicable consumer laws, and this Warranty’s terms do not apply to claims brought under such laws.
Remedies: If your claim is covered by this Warranty, we will, at our choice:
repair or replace the Product to meet the Warranted Functionality and return it at our cost; or
provide a full or partial refund (e.g., partial for bundled Products or accounting for use while the Product met the Warranted Functionality) if we determine repair or replacement is impossible or not otherwise appropriate (e.g., it cannot be performed within a reasonable time). On refund, the Product becomes Meta’s property and we may require its return.
Replacements may be new, refurbished, or remanufactured, or a different Product with equivalent Warranted Functionality. Replacements become your property; the replaced Product becomes Meta’s property. See Section 8 for claim instructions. The term “Product” in this Section includes its parts.
Exclusions: This Warranty does not cover the following:
normal wear and tear (e.g., discoloration, stretching);
damage from misuse, accident, use not in accordance with the Documentation or applicable laws, or use with hardware, software, components (including batteries), accessories, or services not expressly approved by Meta as compatible with the Products (including physical impact, exposure to liquids, food, sunscreen, perfumes, other contaminants, or improper storage);
consumable parts (e.g., batteries, facial interface, protective coatings) expected to diminish over time, unless failure is due to a materials or workmanship defect;
cosmetic damage (e.g., scratches, dents), unless caused by Meta;
Products that are used or resold (except Refurbished Products), purchased from a non-Authorized Seller, purchased outside a Supported Country, or have altered, missing, or unreadable serial numbers;
third-party products or accessories, even if bundled with the Products;
Products not running the latest Meta-issued software, where this caused, or contributed to, the defect;
features or performance beyond the Warranted Functionality, or Products meeting the Warranted Functionality but do not meet your requirements for any other reason;
software or services, even if packaged with or incorporated into the Products (see the accompanying agreement for your rights);
Products returned with missing components or external covers;
damage from repairs, replacement of component parts (including batteries and lenses), modifications, or customizations unless carried out by Meta or in accordance with the Documentation with reasonable care and skill;
damage from events outside Meta’s control, including extreme or abnormal environmental conditions (e.g., extreme weather, flooding, power surges);
issues arising from changes to your optical prescription, eyesight or incorrect prescription details submitted during ordering; and
Products contaminated or in an unsafe or hazardous state, unless caused by Meta.
Claim instructions: To make a claim under this Warranty, contact Meta Store Support at meta.com/help and request a Return Merchandise Authorization (RMA). Include proof of purchase (with date), a description of the issue, and troubleshooting steps taken. If approved, you must follow all instructions we provide and return the defective Product, in its original or equivalent packaging, to the specified address. Claims must be made within the warranty period (see Section 3). You may direct a claim to Meta even if you purchased from an Authorized Seller.
If this Warranty does not cover your claim: If this Warranty does not cover your claim or you do not follow the claim instructions, we will notify you and may:
return the Product to you at your cost (subject to your prepayment); or
hold the Product for 30 days for your collection before disposing of it.
Other Meta services and warranties: In addition to your rights under Section 5 and this Warranty, you may also have rights under the following separate agreements, provided they are applicable in your country and you have purchased services from us:
Out of Warranty Program (meta.com/legal/out-of-warranty); and/or
Meta Warranty Plus Program (meta.com/legal/meta-warranty-plus).
This Warranty’s terms do not apply to claims under those other programs.
Miscellaneous:
Interpretation. “Including” means “including without limitation”.
Severability. If any part of this Warranty is found illegal or unenforceable, the remaining parts remain in full force and effect.
Unauthorized Modifications. No employee of Meta or any Authorized Seller may modify, extend, or add to this Warranty.
Transferability. This Warranty is non-transferable, to the extent permitted by law.
Updates. We may update this Warranty from time to time, to the extent permitted by law. Visit meta.com/legal/limited-warranty for current terms.
Precedence. This Warranty will take precedence over any equivalent warranty terms accompanying the Product, to the extent permitted by applicable law.
Questions. Contact Meta Store Support by visiting meta.com/help.
Liability: This document sets out our entire liability to you under this Warranty. Notwithstanding your statutory rights, we exclude all warranties, conditions, and other terms not set out in this Warranty.
No Implied Warranties: META DOES NOT WARRANT THAT THE OPERATIONS OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS (INCLUDING WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME JURISDICTIONS (INCLUDING QUEBEC) DO NOT ALLOW LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.
Exclusions: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, META SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF AN EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF META HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL OR EQUITABLE THEORY. Some jurisdictions (including Quebec) do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Governing law: This Warranty is governed by the laws of the State of California. Courts in some countries may not apply the law of California to some disputes. In such cases, your country's laws will determine which law applies to such disputes related to this Warranty. Mandatory provisions of law for the protection of consumers in your jurisdiction remain unaffected. If you do not reside in a Supported Country, but you purchased the Product in a Supported Country, this Warranty is governed by the laws of the country in which you purchased the Product.
Disputes: This Section of this Warranty is applicable to consumers in the US only. Please read the following carefully:
This Warranty requires Meta and you to resolve disputes in individual arbitration rather than through jury trials or class actions.
Disputes: Except as provided below, any dispute or claim arising out of or relating to this Warranty or the purchase, use, marketing, or return of any Meta products or services will be resolved by individual arbitration.
In this provision, “Meta,” “we,” or “us” includes Meta’s predecessors, successors, assigns, affiliates and agents (past, present, and future). In addition, references to “you” include your heirs and assigns and any authorized or unauthorized users or beneficiaries of the products or services at issue. These third parties are all bound by and may invoke the rights conferred by this Disputes provision.
Any arbitration will proceed on an individual basis. Class actions and class arbitrations are not permitted; you and we may bring a claim only in our individual capacities and cannot seek relief that would affect other Meta users. Nor may arbitrations be consolidated unless all parties consent. If there is a final judicial determination that any particular claim (or a request for particular relief) cannot be arbitrated in accordance with this Section’s limitations, then that claim (or that request for relief) will be brought in court after all other claims are arbitrated.
Instead of using arbitration, you or we can bring claims in your local “small claims” court, if the rules of that court allow it. If you don’t bring your claims in small claims court (or if you or we appeal or remove the action to a court of general jurisdiction), the claims must be resolved by individualized arbitration. In addition, any dispute regarding whether a claim can or must be arbitrated, as well as claims to enjoin infringement or other misuse of intellectual property rights are for a court to decide.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, a neutral arbitrator can grant whatever relief would be available in court under applicable law (including injunctive relief or statutory damages or attorneys’ fees). At the conclusion of the proceedings, the arbitrator will provide a brief written explanation of the award and the basis for the decision. This agreement to arbitrate is governed by the Federal Arbitration Act.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (“AAA Rules”). If the AAA cannot or will not administer the arbitration, another administrator will be chosen by agreement of the parties or by the court. The AAA’s Rules are available at www.adr.org.
Before either you or we commence arbitration, the party seeking arbitration must first provide the other with a written Notice of Dispute providing a detailed description of the dispute and the relief sought. Any Notice that you submit to us also must include your name, address, username, email address, and phone number, and should be mailed to:
Meta Platforms, Inc., ATTN: RL Warranty Arbitration Filing, 1 Meta Way, Menlo Park, CA 94025.
Before we commence arbitration, we will send a Notice of Dispute to the email address we have for you in our records or by any other appropriate means. If the dispute is unresolved within 30 days after the Notice of Dispute is received, you or we may commence arbitration.
We will pay all fees charged by the AAA or the arbitrator for any arbitration we bring or if your claims seek less than $75,000 and you timely provided us with a Notice of Dispute. For all other claims, the costs and fees of arbitration will be governed by the AAA’s Rules, including rules regarding frivolous or improper claims.
For any claim that is not arbitrated or brought in small claims court, you agree that it will be resolved exclusively in the U.S. District Court for the Northern District of California or a state court located in San Mateo County. You also agree to submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim. In addition, we each further agree to waive any right to trial by jury.